Help Desk Analyst: Windows & 365 Support, Team‑Oriented

Wood Rodgers, Inc.; Roseville (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Professional development opportunities

Employee recognition programs

Job summary

Wood Rodgers, Inc. is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 support for hardware, software, Microsoft 365, and connectivity in a Windows environment. The role is hourly and non-exempt, serving as the first point of contact for end-user issues.

You will troubleshoot, install software, configure workstations, and document resolutions while delivering excellent customer service and collaborating with IT teams. Travel to other offices may be required.

Qualifications

• Experience providing help desk or desktop support.
• Proficient with Windows OS, Microsoft 365, hardware and software.
• Strong communication and customer service skills.
• Able to learn new technologies, manage multiple priorities, work independently.

Responsibilities

• Troubleshoot, resolve, and document support requests via phone, Teams, remote tools and ticketing system.
• Install software, configure workstations, resolve hardware issues, manage user access.
• Escalate complex issues and document resolutions for knowledge base.
• Assist with inventory, asset tracking, and lifecycle management of tech.
• Deliver responsive service to employees at all levels.
• Contribute to knowledge sharing, process improvements, and support docs.
• Travel to other office locations for onsite support as needed.

Skills

Windows OS

Microsoft 365

End-user support

Troubleshooting

Customer service

Education

IT-related degree/certifications (preferred)

Tools

Active Directory

Remote support tools

Ticketing systems

Hardware/Software installation

Job description

Wood Rodgers, Inc. is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 support for hardware, software, Microsoft 365, and connectivity in a Windows environment. The role is hourly and non-exempt, serving as the first point of contact for end-user issues.

You will troubleshoot, install software, configure workstations, and document resolutions while delivering excellent customer service and collaborating with IT teams. Travel to other offices may be required.