Help Desk Analyst - Grow with Windows & M365 Support

Wood Rodgers; Roseville (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Unique culture

Teamwork

Learning & Development

Job summary

Wood Rodgers is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 IT support across the organization in a primarily Windows environment. You will handle hardware, software, Microsoft 365, connectivity, and end-user issues, serving as the first point of contact.

This hourly, non-exempt role requires strong customer service, problem-solving, and the ability to communicate with users at all levels. Travel to other office locations is expected as needed.

Qualifications

• Experience in a help desk or desktop support role is required.
• Strong knowledge of Windows, Microsoft 365, hardware, software and end-user support.
• Willingness to travel between office locations and adapt to a primarily Windows environment.

Responsibilities

• Troubleshoot, resolve, and document support requests via phone, Teams, remote tools and the ticketing system.
• Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
• Escalate complex issues as needed and maintain documentation of troubleshooting efforts and resolutions.
• Assist with equipment inventory, asset tracking, and technology lifecycle management.
• Deliver responsive customer service to employees at all levels.
• Contribute to knowledge sharing, process improvement, and support documentation.
• Travel to other office locations as needed for onsite support.

Skills

Help desk

Desktop support

Windows OS

Microsoft 365

Customer service

Troubleshooting

Communication

Education

IT-related degree

Technical certifications

Tools

Active Directory

Ticketing systems

Remote support tools

Microsoft Teams

Asset tracking

Job description

Wood Rodgers is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 IT support across the organization in a primarily Windows environment. You will handle hardware, software, Microsoft 365, connectivity, and end-user issues, serving as the first point of contact.

This hourly, non-exempt role requires strong customer service, problem-solving, and the ability to communicate with users at all levels. Travel to other office locations is expected as needed.