Help Desk Analyst — Tech Support for Rehab Team

Sheltering Arms Institute; Richmond (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Comprehensive health insurance

403(b) with match

Generous PTO

EAP support

Tuition assistance

Flexible spending accounts

Health savings accounts

Wellness resources

Job summary

Sheltering Arms Institute is seeking a Help Desk Analyst to deliver exceptional desktop and technical support across the organization. The role focuses on user assistance, issue triage, and collaborative problem solving in a fast-paced healthcare environment.

Work hours are Monday through Friday, 7:00 AM to 3:30 PM, with after-hours rotation. The job emphasizes customer service, knowledge of Windows 11, and Microsoft Office proficiency to support users and keep networks running smoothly.

Qualifications

• 2+ years of experience in IT support for end users, networks, and printers.
• Strong knowledge of Windows operating systems and WAN familiarity.
• Excellent customer service and written/verbal communication skills.
• Ability to prioritize work independently and troubleshoot with minimal supervision.

Responsibilities

• Answer help desk calls and emails and provide timely, quality responses.
• Log requests, triage issues, and escalate as needed.
• Install/upgrade desktop and network systems; troubleshoot desktop/server problems.
• Assist with network setup and end-user education; work with other teams as required.
• Response to after-hours on a rotating basis; maintain reliable availability.

Skills

Customer service

Windows OS

Networking basics

Ticketing/logging

Communication

Problem solving

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Office

Printer/Scanner hardware

Job description

Sheltering Arms Institute is seeking a Help Desk Analyst to deliver exceptional desktop and technical support across the organization. The role focuses on user assistance, issue triage, and collaborative problem solving in a fast-paced healthcare environment.

Work hours are Monday through Friday, 7:00 AM to 3:30 PM, with after-hours rotation. The job emphasizes customer service, knowledge of Windows 11, and Microsoft Office proficiency to support users and keep networks running smoothly.