Help Desk Analyst

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy is seeking a Help Desk Analyst to provide frontline IT support in a weekend night rotation. You will respond to end-user questions, triage incidents, log requests, and assist with software, hardware, and network issues across systems.

The role requires a strong customer-service mindset, solid knowledge of Windows and Microsoft Office, and the ability to work independently during extended night shifts Friday and Saturday 11:00pm–11:30am.

Qualifications

• High school diploma required; associate degree preferred.
• IT certifications such as CompTIA A+, Security+, Network+ or CCNA preferred.
• Current enrollment in IT curriculum considered.
• Minimum of one year of customer service or help desk experience preferred.
• General computer knowledge and familiarity with service desk systems, Windows and Microsoft Office.

Responsibilities

• Receive and triage incoming support calls.
• Log requests in Helpdesk database and track resolutions.
• Assist end users with software, hardware, and network issues.
• Provide password resets and access management.
• Support daily computer operations.

Skills

Customer service

Help desk experience

End-user support

Education

High school diploma

Associate degree in Information Technology or Computer Science

Current enrollment in IT curriculum

CompTIA A+

CompTIA Security+

CompTIA Network+

CCNA

Tools

Windows

Microsoft Office

Virtual computing

Enterprise environments

Job description

Overview

Help Desk Analyst

Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for system-related end-user questions and issues. Responds to service requests from end users relating to software, hardware, and network issues, including resetting user passwords and granting of user access privileges. Provides assistance with any and all activities relating daily computer operations.

Weekend night position - Friday and Saturday 11:00pm-11:30am

Responsibilities

This position is system critical.

Coverage is 24/7 including holidays, weekends, and inclement weather.

Generally assigned to specific shift. May work alone, after hours and on weekends based on assigned shift or critical need.

Qualifications

High school diploma required. Associate degree in Information Technology, Computer Science or equivalent experience preferred.

CompTIA A+, Security+, Network+ or CCNA preferred.

Current enrollment in an information technology curriculum considered.

Minimum of one year of experience in a customer service, help desk or data center environment preferred. General computer/systems knowledge required. Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.