Space IT Help Desk Analyst II

True Anomaly, Inc.; California; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Best-in-class healthcare

Flexible time off

Daily catered lunch

401(k) and fitness reimbursement

Equity participation

Dog Fridays

Job summary

True Anomaly, Inc. is hiring a Help Desk Analyst II in California to support space-focused teams with Tier 1–2 IT help desk activities. You will resolve end-user issues on Windows and macOS, assist with onboarding, and maintain documentation while ensuring security and uptime.

The role requires clear communication and willingness to obtain a U.S. security clearance. Ideal candidates have 4+ years in fast-paced IT support, experience across endpoints, networks, and applications, and a proven

Qualifications

• 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment.
• Experience independently resolving endpoint, access, application, and connectivity issues.
• Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions.
• Experience working a T1-T2 ticket queue, including triage, resolution, and escalation.
• Demonstrated ability to support both Windows and macOS endpoints.
• Experience with general systems administration, including accounts, access, basic networking and core productivity tools.
• Track record of delivering timely, high-quality support to non-technical users.
• Ability and willingness to submit for a U.S. security clearance.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications.
• Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation when needed.
• Independently troubleshoot common Windows, macOS, driver, profile, configuration, VPN, Wi‑Fi, DNS, DHCP and device connectivity issues.
• Configure, image, stage, deploy and support Windows and macOS devices in accordance with documented procedures and security requirements.
• Support employee onboarding by resolving device, account, access and application issues before and during the new hire’s first day.
• Learn and confidently deliver the company’s onboarding messaging, assisting with onboarding presentations and ensuring new hires receive a clear, consistent introduction to IT.
• Escalate complex or cross-functional issues with complete documentation of symptoms, impact troubleshooting performed, and relevant diagnostic information.
• Create and improve knowledge base articles, runbooks and repeatable troubleshooting procedures.
• Identify recurring issues and recommend practical improvements to reduce repeat tickets.

Skills

Help desk

Desktop support

Windows

macOS

Network troubleshooting

T1-T2 support

Troubleshooting methodical

Tools

Entra ID

Okta

Intune

Yubikeys

Job description

True Anomaly, Inc. is hiring a Help Desk Analyst II in California to support space-focused teams with Tier 1–2 IT help desk activities. You will resolve end-user issues on Windows and macOS, assist with onboarding, and maintain documentation while ensuring security and uptime.

The role requires clear communication and willingness to obtain a U.S. security clearance. Ideal candidates have 4+ years in fast-paced IT support, experience across endpoints, networks, and applications, and a proven