Help Desk Analyst I — POS & IT Systems Support

DUMAC BUSINESS SYSTEMS INC.; Mattydale (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) savings plan match

Job summary

DUMAC Business Systems, Inc. is hiring a Help Desk Analyst in Syracuse, NY. You will assist customers by phone and email, coordinate implementation and support for POS software/hardware, and ensure system readiness before handover to training teams.

Ideal candidates have an associate degree or equivalent experience, strong problem-solving and communication skills, and the ability to work independently in a fast-paced office environment. Shift rotations and after-hours on-call are required.

Qualifications

• Associate degree in Computer Science or a closely related field, or equivalent experience
• Ability to set up and configure POS and computer systems by setting parameters in the software
• Ability to set-up, troubleshoot and test ethernet networks that utilize Windows 7, Windows 10, Windows 2016 & 2019 Server
• Excellent written and verbal communication skills
• Possess accountability and personal responsibility to own and drive results
• Ability to work independently and part of a team
• Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint

Responsibilities

• Answer live calls from customers in a fast-paced environment
• Work through various hardware and software issues on a daily basis
• Configures hardware/software/firmware to match customer specifications
• Follows-up and supports existing customers
• Coordinates with groups involved in projects
• Performs set-up/configuration and/or training for projects assigned or helps others performing the same when requested
• Work with level 2 and 3 technicians to ensure smooth hand-off of escalated calls
• Works with customers and DUMAC team members to resolve support calls while working on other projects; multi-tasking required

Skills

Communication

Networking basics

Windows OS setup

MS Office

Education

Associate degree in Computer Science or related field

Tools

Windows Server 2016/2019

POS hardware

Job description

DUMAC Business Systems, Inc. is hiring a Help Desk Analyst in Syracuse, NY. You will assist customers by phone and email, coordinate implementation and support for POS software/hardware, and ensure system readiness before handover to training teams.

Ideal candidates have an associate degree or equivalent experience, strong problem-solving and communication skills, and the ability to work independently in a fast-paced office environment. Shift rotations and after-hours on-call are required.