Senior Help Desk & Systems Analyst

JPS Tech Solutions LLC; Atlanta (GA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

JPS Tech Solutions LLC in Atlanta, GA is seeking an experienced Help Desk System Analyst to ensure employees work seamlessly across Windows 11, Active Directory, and Microsoft O365. You will provide direct end-user support, troubleshoot hardware and software, and assist with network connectivity and VPN access.

You will work with tools such as Active Directory, Microsoft Teams IP phone systems, Exchange Admin, while expanding skills in OKTA, CrowdStrike, AWS, and SharePoint.

Qualifications

• 3+ years of experience in technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, CrowdStrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.

Responsibilities

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and CrowdStrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Skills

Windows 11

Active Directory

Microsoft O365

VPN

PowerShell

OKTA

CrowdStrike

AWS

SharePoint

IP phone systems

Exchange Admin

Microsoft Teams

Tools

PowerShell SScripting

OKTA

CrowdStrike

AWS

SharePoint

Microsoft Teams

Exchange Admin

Job description

JPS Tech Solutions LLC in Atlanta, GA is seeking an experienced Help Desk System Analyst to ensure employees work seamlessly across Windows 11, Active Directory, and Microsoft O365. You will provide direct end-user support, troubleshoot hardware and software, and assist with network connectivity and VPN access.

You will work with tools such as Active Directory, Microsoft Teams IP phone systems, Exchange Admin, while expanding skills in OKTA, CrowdStrike, AWS, and SharePoint.