Help Desk Analyst I

Blue Cross VT; Berlin (VT); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance (including vision)

Dental coverage (free to employees)

Wellness Program

401(k) with employer match + automatic

Life Insurance

Disability Insurance

Combined time off (CTO) – 20 days per

Tuition Reimbursement

Student Loan Repayment

Dependent Caregiver Benefits

Job summary

Blue Cross and Blue Shield of Vermont is seeking a Help Desk Analyst I to support our Infrastructure Operations and Services team. You will resolve technical issues for workforce members, communicate status, and escalate when needed to maintain service levels.

The ideal candidate has an Associate's degree in computer science or related field, with Bachelor's preferred, and is comfortable working onsite in Berlin, VT on Wednesdays.

Qualifications

• Associate's degree in computer science or related field (minimum).
• Bachelor's degree preferred.
• Good knowledge of computer systems and mobile devices.
• Experience diagnosing and resolving basic technical issues.

Responsibilities

• Facilitate prompt resolution of technical and production issues for workforce members.
• Maintain communication with requestors and escalate when necessary.
• Identify systemic issues and help optimize the user experience.
• Provide end-user operational assistance and adhere to corporate standards.

Skills

Strong communication

Customer-oriented

Interpersonal skills

Problem solving

Attention to detail

Education

Associate's Degree in Computer Science or related field

Bachelor's degree preferred

Job description

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

COMPENSATION

The hourly wage range for this position is $23.00-27.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).

LOCATION

The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed.

Help Desk Analyst I Responsibilities

• Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.
• Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.
• Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary.
• Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.

Help Desk Analyst I Qualifications

• Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills, customer-oriented and patient

Help Desk Analyst I Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Diversity, Equity, and Inclusion

Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at http://www.bluecrossvt.org/about/diversity-equity-and-inclusion .

• Full job description attached to ADP job posting