Help Desk Analyst -GM

McLaughlin Research Corp.; Newport (RI); On-site; USD 52,000 - 76,000; Full time

Job summary

McLaughlin Research Corporation is seeking a Help Desk Analyst at the Naval Undersea Warfare Center in Newport, RI. The role supports IT and IA/Cybersecurity requirements and the security of information systems, providing technical assistance to users and maintaining systems.

The position requires a Bachelor's degree, CompTIA Security+ CE, and eligibility for a US government security clearance. On-site work in Newport, RI is expected with potential collaboration with development and vendor teams.

Qualifications

• Bachelor's degree in a relevant field.
• CompTIA Security+ CE certification.
• Eligibility to obtain a US government security clearance; active clearance preferred.

Responsibilities

• Provide excellent customer technical support.
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing.
• Install, configure, and troubleshoot operating systems and applications; assist with maintenance and administration.
• Assist with client support and operations-related projects and feedback.

Skills

Excellent customer support

IT and operations management

Independent work

Attention to detail

Team collaboration

OS troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

PC hardware basics

Job description

Help Desk Analyst -GM - (ANALYIAS_COMPANY_1.4)

Share this job as a link in your status update to LinkedIn.

Job Title

Help Desk Analyst -GM

Location

Newport, RI 02840 US (Primary)

Job Type / Status

Full-Time

Education

Bachelor's Degree

Clearance Level Required

Secret

Job Description

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Job Requirements

Principle Duties and Responsibilities

• Excellent customer technical and product support
• Proficient in information technology and operations management
• Gather feedback for and implement continuous improvement
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes
• Work with external vendors as required
• Attend all meetings as applicable and provide necessary feedback when prompted
• Ability to work independently on problems and projects
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
• A general knowledge of Microsoft Office Applications
• General knowledge of computer hardware
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
• Able and willing to learn new as well as existing technologies
• Be a contributing member of a Technical Team

Additional Requirements

• CompTIA Security+ CE
• 1 -3 years of Management Information Systems and Business Analytics
• Eligible to obtain a security clearance with the US government; active security clearance preferred

Equal Employment Opportunity Statement: McLaughlin Research Corporation is an Equal Opportunity and Aff... EEO is the Law: Applicants and employees are protected under Federal law from discrimination.