Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site

STI; Kentucky; On-site; USD 42,000 - 60,000; Full time

Job summary

STI in Ohio is seeking a Help Desk Analyst 2 with Citrix and VDI expertise for on-site work in Franklin or Madison County. The role focuses on daily remote access technologies and maintaining Citrix infrastructure.

Responsibilities include supporting Windows 11, AD, and GPO, ITIL-aligned operations, and ongoing system updates. Travel may be required to cover multiple sites and ensure reliable user support.

Qualifications

• Experience with Citrix and VDI in a professional environment.
• Proficiency in ITIL and IT operations frameworks.
• Strong knowledge of Windows 11, Active Directory, and GPO settings.

Responsibilities

• Monitor, maintain, operate and troubleshoot Citrix and VDI remote access technologies.
• Administer the Citrix environment and ensure ITIL-aligned operations.
• Manage Citrix/VDI servers, Active Directory, and GPO settings.
• Provide end-user support for desktops, servers, and services.
• Upgrade and update system applications and document changes.

Skills

Citrix

VDI

ITIL

Windows 11

Active Directory

GPO settings

Chromebooks knowledge

Tools

Windows Server

Citrix XenApp/XenDesktop

Job description

Help Desk Analyst 2 [must have Citrix and VD I]

Franklin or Madison County, OH/On-Site

6+ Months

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description

The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. The professionals must be capable of managing performance and rectify any errors that occur within the Citrix and VDI service. They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment. They should have proficiency in ITIL and other IT operations frameworks.

Duties

The professionals should be able to provide all the necessary support for Citrix Infrastructure. Apart from these, the additional duties include:

• Manage clients or their own company Citrix systems, VDI and its other technologies.
• Checking and controlling the server and offering solutions to its problems.
• Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.
• Help in organization and management of the business applications.
• Determining the increased cases received by the IT Helpdesk.
• Improving and adjusting the Virtual Desktop system.
• Design and implement platform security.
• Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.
• Should strengthen the apps, the Windows server, and the principal operating system.
• Providing technical assistance for all the servers, desktops, and services that apply business.
• Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop
• Very extensive knowledge with Windows 11, active directory, GPO settings.
• Have some knowledge with Chromebooks.
• Travel may be required