Desktop Support Specialist

RennerBrown; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

RennerBrown is seeking a detail-oriented IT Help Desk Specialist to provide regular onsite support in Columbus, Ohio. You will respond to incidents and service requests, deploy and troubleshoot Windows desktops and mobile devices, and collaborate with vendors and third-party support.

Candidates should have experience with Active Directory, Office 365, and ticketing systems, and be able to research resolutions and document steps while adhering to compliance standards.

Qualifications

• Experience with Windows 7 and Windows 10 support.
• Familiar with Microsoft Active Directory environment.
• Experience with Microsoft Office 365 applications and ticketing systems.
• Ability to research PC issues and update documentation.
• Must be able to lift and handle equipment up to 50 lbs.

Responsibilities

• Respond to Help Desk incident and service request tickets.
• Deploy, maintain, and troubleshoot Windows desktop and laptop systems and peripherals.
• Deploy, maintain, and troubleshoot Android and iOS devices.
• Troubleshoot applications from Microsoft, Adobe, SAP, Cisco, Citrix.
• Imaging of PCs.
• Assist employees with computer, printing, and networking issues.
• Liaise with third-party support and PC equipment vendors as needed.
• Research issue resolutions and create/update documentation.
• Maintain adherence to compliance regulations.
• Microsoft Office 365 Support.

Skills

Windows OS

Onsite attendance

Help desk

Team collaboration

Documentation

Tools

Active Directory

Office 365

Ticketing systems

Networking basics

Job description

• Regular and predictable onsite attendance and punctuality
• Familiar with Win 11
• Respond to Help Desk IT incident and service request tickets
• Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
• Deploy, maintain, and troubleshoot Android and iOS devices
• Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
• Imaging of PC’s
• Assist employees with computer, printing, and networking issues
• Liaise with third-party support and PC equipment vendors as needed
• Research issue resolutions and create / update documentation
• Maintain adherence to compliance regulations
• Microsoft office and 365 Support
• Skills:
• Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
• Ability to research PC issues and products as required
• Experience working in a team-oriented, collaborative environment
• Experience with a Microsoft Active Directory environment
• Understanding of basic TCP/IP protocols and network connectivity
• Computer hardware (A+ certification or equivalent experience)
• Must be able to lift and handle equipment of up to 50lbs
• Experience with Microsoft Office365 applications
• Experience with Help Desk ticketing systems