Help Desk Analyst

BAE Systems; Utah; On-site; USD 61,000 - 104,000; Full time

Benefits offered by this job

Competitive wages

Medical

Dental

401k

Paid time off

Work/life balance

Career development

Tuition reimbursement

Mentorship opportunities

Rewards & recognition

Job summary

BAE Systems at Hill Air Force Base, Utah, is seeking a Help Desk System Administrator to join the Information Services team and support mission-critical user needs. The role emphasizes resolving technical problems in a busy help desk, deploying automation, and maintaining comprehensive training and documentation for end users.

The selected candidate will ensure DoD DoD 8570 IAT II level certification requirements, manage user access, and uphold security standards while delivering reliable,

Qualifications

• High School Diploma or higher with relevant experience
• BS/BA Degree and 2 years of relevant work experience or MS/MA Degree with 0 years
• Experience resolving technical problems in a help desk environment
• Experience supporting internal/external users and deploying advanced technologies
• Experience resolving access requests for user accounts and desktop support functions
• Experience using automated tools and scripts to improve efficiency
• Experience developing training and system documentation for users to promote efficient operation of applications
• Experience with Jira and Confluence
• Experience in SharePoint
• Experience on a Service Desk or Help Desk team with strong customer service

Responsibilities

• Resolve technical problems in a help desk environment
• Support customer user-level requirements and end-user requests
• Resolve access requests for user accounts and desktop support
• Use automated tools and scripts to improve efficiency
• Provide training and system documentation for users
• Perform other duties as assigned

Skills

Help desk experience

Customer support

Automation tools

Training/documentation

DoD 8570 IAT II

Education

High School Diploma

BS/BA Degree

MS/MA Degree

Tools

Atlassian Jira

Confluence

SharePoint

Job description

Job Description

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job

Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other desktop support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

What’s In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Work Location

This position will primarily perform these activities in or around Hill AFB, UT.

Travel

<10%

Clearance Requirement

This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.

Required Education, Experience, & Skills

Education and Experience Requirements

• High School Diploma and 6 years of relevant work experience, or
• BS/BA Degree and 2 years of relevant work experience, or
• MS/MA Degree and 0 years of relevant experience
• Experience resolving technical problems in a help desk environment
• Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Experience resolving access requests for user accounts and other desktop support functions
• Experience using automated tools and scripts to improve efficiency and accuracy
• Experience developing training and system documentation for users to promote efficient operation of applications

Clearance Requirement

This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.

Preferred Education, Experience, & Skills

Preferred Education and Experience

• Bachelor’s degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoW customer
• Experience in SharePoint
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information

Full-Time Salary Range: $61278 – $104173

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non‑monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Help Desk Analyst

128372BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression