Help Desk Analyst

Vaco by Highspring; Philadelphia (Philadelphia County); On-site; USD 58,000 - 60,000; Full time

Job summary

Vaco by Highspring is seeking a Site Support Technician for on-site work across Philadelphia-area sites. The role entails hands-on IT support for nurses, clinicians, and staff, handling tickets and ensuring smooth operation of hardware and software.

The position requires at least 3 years of on-site IT support experience, strong communication, and familiarity with ServiceNow ticketing. The contract is a 6-month assignment with potential conversion to hire.

Qualifications

• 3+ years of IT support experience on-site with end-users.
• Familiar with IT ticketing systems such as ServiceNow.
• Strong interpersonal and written communication skills.

Responsibilities

• Troubleshoot hardware and software issues and resolve tickets for clinicians and staff.
• Provide direct user assistance and ticket-based support across multiple sites.

Skills

IT Support

On-site

ServiceNow

Tools

ServiceNow

Job description

Title

Site Support Technician | Philadelphia - Multiple Sites

Pay/Salary/Benefits/Perks

• Contract Type: 6-Month Contract to Hire
• Hourly Rate: $28-29/Hr
• Salary upon Conversion: $60k (contingent upon experience)

Work from Home Policy

On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern.

Work Environment/Culture

We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.

Responsibilities

• Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.

Must-Have Qualifications and Skills

• Experience: At least 3 years of experience in IT support, working on-site with users
• IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
• Communication: Strong interpersonal and communication skills.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here https://www.highspring.com/ai-use-notices/. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).