Help Desk Analyst

3Core Systems, Inc; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

3Core Systems, Inc. is seeking a Field Services Engineer to deliver top-tier technical support to clients in New York, onsite and via remote resources. The role covers desktop and light server troubleshooting, hardware/software installation, upgrades, and relocations in client environments.

The ideal candidate has 1–3 years of end-user support experience, excellent communication, and strong interpersonal skills. Travel to client sites and flexibility for after-hours work may be required.

Qualifications

• 1-3 years of end-user support experience.
• Strong written and oral communication skills.
• Excellent interpersonal skills with rapport-building and listening.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to manage time effectively and work with external vendors.

Responsibilities

• Deliver first-class service, advice and technical support to clients onsite and remotely.
• Troubleshoot daily incidents and perform desktop and light server issues.
• Install, upgrade and relocate hardware and software.
• Interface with high-profile financial industry clients daily, maintaining professionalism.
• Coordinate with internal teams and vendors to complete tasks on schedule.

Skills

Customer service

Strong communication

Interpersonal skills

Willingness to learn

Education

College diploma or Bachelor's degree in Computer Science

Tools

Office 365

MDM solutions

VMware vSphere/Hyper-V

Active Directory/Exchange

Job description

New York, United States | Posted on 11/04/2026

The Field Services Engineer is responsible for delivering first classservice, advice and technical support to clients, through the highest standardsof customer service, efficiency, knowledge and integrity. This includes dailysupport incidents, desktop and light server troubleshooting, hardware/softwareinstallation, upgrades and relocations. The candidate will interface with highprofile financial industry clients daily onsite in the clients environment andalso through remote resources thus requiring the highest level of presentation,communication and professionalism.

Position Requirements:

• College diploma or University degree in thefield of Computer Science or equivalent field and/or related experience with1-3 years of end user support
• Exceptional written and oral communicationskills
• Exceptional interpersonal skills, with a focuson rapport-building, listening, and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analyticaland problem-solving abilities.
• Effective time management in working on internaltasks as well as with external vendors

Technical Requirements:

• Experience deploying home networks includingCable/DSL/Telecommunication modems, firewalls, and hardware and software VPNclients
• Basic understanding of networking concepts:TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operatingsystems and applications
• Android/iOS configuration, troubleshooting andpotential integration with MDM solutions
• Basic experience with public cloudtechnologies with an emphasis on Office 365
• Familiar with cyber-security concepts(Multi-Factor Authentication, Anti-virus/Antimalware, Software Firewall, WebFiltering)
• Experience with hardware troubleshooting(desktop/laptop, printer, and mobile device)
• Ability to perform patching and maintenance ofsystems

Preferred Skills:

• Financial industry experience (Hedge Funds PrivateEquity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors likeBloomberg, Reuters, and Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spamtroubleshooting
• Understanding of IaaS, VDI and backuptechnologies
• Experience with virtualization software such asVMWare vSphere or Hyper‑V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms

Working Conditions:

• Ability to work in an independent environmentwith moderate supervision
• Ability to work under a moderate noise level(i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines(including late nights and weekends)
• Ability to travel for business and workbeyond normal business hours when necessary
• Ability to be flexible and successfully respondto multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate acomputer keyboard, mouse, power tools, and to handle other computer components
• Lifting and transporting of moderately heavyobjects, such as computers and peripherals