Help Desk Analyst Alexandria, VA, US

CACI International Inc.; Alexandria (VA); Hybrid; USD 87,000 - 182,000; Full time

Job summary

CACI International Inc. in Alexandria, VA is seeking a Help Desk Analyst to provide end-user IT support for a high-security environment supporting a Joint Interagency Task Force.

The role involves troubleshooting IT systems, managing access requests, and escalating issues to SMEs as needed. The position requires an active Secret clearance and a minimum of four years of Help Desk experience, with a bachelor's degree or equivalent experience preferred.

Qualifications

• Active Secret Clearance at the time of hire.
• Associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
• Minimum of four (4) years of Help Desk support experience.
• Desired: Bachelor’s degree in Information Technology or related discipline, or three years of equivalent IT support experience in lieu of the degree.
• Minimum of seven (7) years of Help Desk support experience.

Responsibilities

• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Skills

Help Desk

Troubleshooting IT

Customer support

Education

Associate degree in Information Technology

Bachelor’s degree in Information Technology or related discipline

Job description

## Help Desk AnalystAlexandria, VA, USApply NowFind out how well you match with this jobJob ID: 332818Job Title: Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US\\* \\* \\***The Opportunity:** The person in this role will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace. **Responsibilities:*** Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.* Operates with appreciable latitude in developing methodology and presenting solutions to problems.* Contributes to deliverables and performance metrics where applicable.* Responds to user queries on troubleshooting IT systems.* Processes requests for access and deactivation.* Forwards trouble tickets to appropriate administrator SMEs or higher echelons.**Qualifications:** *Required:** Active Secret Clearance at the time of hire.* Associate degree in Information Technology or a related field, *or* one year of equivalent IT support experience in lieu of the degree.* Minimum of four (4) years of Help Desk support experience.*Desired:** Bachelor’s degree in Information Technology or a related discipline, *or* three years of equivalent IT support experience in lieu of the degree.* Minimum of seven (7) years of Help Desk support experience.-**What You Can Expect:****A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.**An environment of trust.**CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.**A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.**Pay Range**:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$86,600 - $181,800*CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.*