Help Desk Analyst

DRS IT Solutions Inc; Atlanta (GA); On-site; USD 37,000 - 45,000; Full time

Job summary

A leading company seeks a Talent Acquisition Specialist to manage administrative support for onboarding and offboarding. This role involves using ServiceNow for account management, with a focus on excellent communication and teamwork. Ideal candidates are detail-oriented with a strong background in customer service and helpdesk support.

Qualifications

• Associate degree or 2+ years in help desk support.
• Minimum 1 year experience with helpdesk systems.
• Proficiency in Excel and experience under pressure.

Responsibilities

• Track and process onboarding/offboarding requests.
• Submit requests using ServiceNow and verify account access.
• Communicate status of requests to hiring managers.

Skills

Communication

Detail-oriented

Teamwork

Education

Associate degree in a related field

Tools

ServiceNow

Excel

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from DRS IT Solutions Inc

Talent Acquisition Specialist at DRS IT Solutions Inc

*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.

*State of Georgia resident applicants only.

Position Responsibilities:

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy

• Submit requests for new accounts using ServiceNow ticketing system.

• Submit request for setup and delivery of equipment and wireless devices.

• Coordinate with application teams for additional application access requests

• Track progress of requests to completion and escalate to vendors and management as needed.

• Review accounts for accuracy of provision or deprovision based on requests

• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN

• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested

• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards

• Communicate status of processed onboard or offboard requests to hiring managers

• Resolve requests within SLA while providing the highest level of customer service

• Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support

• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)

• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines

• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting

• Detail oriented with the ability to work independently

• Excellent oral, written, and interpersonal communication

• Experience in performing well under pressure

• Capable of working competently with personnel at multiple levels of the organization

• Experience with ServiceNow or Okta is a plus

• Must have work authorization that allows candidate to work in the United States

Best Regards,

DRS IT Solutions, Inc

28175 Haggerty Road,

Novi, MI 48377

(C) 248-440-7600 EXT -3

(F) 248-859-4430

https://www.linkedin.com/in/nisha-george-0a7b39206/

[e-mail]

www.drsitsolutions.com

An E-Verified Company

Certified Women Business Enterprise (WBENC) Certified Women Owned Small Business (WOSB)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

• Industries

  IT Services and IT Consulting and Government Administration

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