GA DHS - Help Desk Analyst 2

Global Technical Talent; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading staffing firm is seeking a Help Desk Analyst in Atlanta for a 12-month contract. This position focuses on administrative support related to onboarding and offboarding processes. The ideal candidate should have 2+ years of help desk experience and be adept at using ticketing systems like ServiceNow. Benefits include medical and retirement plans.

Benefits

Medical, Vision, and Dental Insurance Plans

401 (k) Retirement Fund

Qualifications

• Associate degree in a related field or minimum 2+ years of help desk support.
• One year of proven experience with Helpdesk ticketing systems.
• Minimum 2+ years proficiency with Excel spreadsheets.

Responsibilities

• Track onboard and offboard requests and check for completeness.
• Submit requests for new accounts using ServiceNow.
• Coordinate with application teams for additional access requests.

Skills

Helpdesk ticketing systems

Customer service

Detail-oriented

Communication

Excel proficiency

Education

Associate degree

2+ years help desk support

Tools

ServiceNow

Remedy

Job description

Job Title: Help Desk Analyst
Location: Atlanta, GA
Duration: 12-month Contract
Work Type: Onsite

Description:

• The Analyst will work remote, for the Office of Information Technology processing the onboard and offboarding of employees and contractors working for the Client
• This position is an ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT-technical support position.
• *State of Georgia resident applicants only.

Job Title: Help Desk Analyst
Location: Atlanta, GA
Duration: 12-month Contract
Work Type: Onsite

Description:

• The Analyst will work remote, for the Office of Information Technology processing the onboard and offboarding of employees and contractors working for the Client
• This position is an ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT-technical support position.
• *State of Georgia resident applicants only.

Position Responsibilities:

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using the ServiceNow ticketing system.
• Submit a request for the setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for the accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, Office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify that group memberships, network drives, and ServiceNow profiles are disabled for off-boards
• Communicate the status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high-priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support
• One year of proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced, and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with Excel spreadsheets, including formulas and reporting
• Detail-oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows the candidate to work in the United States

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401 (k) Retirement Fund

About GTT

• GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

25-22789 #gttjobs #gttic

About the company

Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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