Help Desk Analyst

Software Technology Inc.; Atlanta (GA); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Software Technology Inc. is hiring for EHR/Cogito/EPIC Analyst roles in Atlanta, GA, offering a contract position. The selected candidate will support help desk operations and work effectively within diverse teams while maintaining high communication standards and utilizing help desk systems. The role allows remote work due to COVID-19, with a focus on excellent organizational skills and detail orientation.

Qualifications

• Proficient in help desk support, detail-oriented, excellent communication skills.
• Capable of working under pressure with diverse teams in a fast-paced environment.

Responsibilities

• Provide effective administrative support and manage help desk inquiries.
• Collaborate with diverse teams and maintain reporting through Excel.

Skills

Helpdesk ticketing systems

Excel

Communication skills

Detail-oriented

Education

Associate degree in a related field

2+ years of help desk support experience

Tools

ServiceNow

Remedy

Okta

Job description

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Hiring for EHR/Cogito/EPIC Analyst roles AND seeking Pennsylvania locals for multiple technologies - Account Manager at Software Technology Inc

Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the candidate must be available to report onsite as directed by the client.

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support experience
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with diverse teams in a fast-paced, high-visibility environment with occasional aggressive timelines
• Minimum 2+ years proficiency with Excel spreadsheets, including formulas and reporting
• Detail-oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication skills
• Experience performing well under pressure
• Capable of working competently with personnel at multiple organizational levels
• Experience with ServiceNow or Okta is a plus

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative

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Locations and salary ranges:

• Atlanta, GA: $37,000 - $45,000 (posted 2 days ago)
• Atlanta, GA: $84,000 - $108,000 (posted 1 month ago)
• Atlanta, GA: $108,000 - $156,000 (posted 1 month ago)