Help Desk Analyst- Need only local to Georgia Candidates

American Unit, Inc; Atlanta (GA); On-site; USD 37,000 - 45,000; Full time

Job summary

A leading company is seeking a Help Desk Analyst to provide technical support in Atlanta, GA. The role involves troubleshooting hardware and software issues, managing a large volume of calls, and ensuring high levels of customer service. Candidates must have at least a high school diploma and experience in customer inquiries, preferably in a call center setting. This position offers a contract employment opportunity.

Qualifications

• 1+ years’ experience as Helpdesk Technician preferred.
• Hands-on knowledge in Outlook, MS Office, Windows 7 and 10.
• Six months experience in a call center environment required.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Resolve user inquiries regarding software or hardware.
• Monitor and assign ticket queues to support staff.

Skills

Customer Service

Technical Support

Troubleshooting

Problem Solving

Education

High School diploma or GED

Vocational/Technical degree in computer applications

Tools

Outlook

MS Office

Windows 7 and 10

Apple iOS

Job description

Help Desk Analyst - Need only local to Georgia Candidates

Direct message the job poster from American Unit, Inc

Senior Technical Recruiter at American Unit Inc

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management, and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities:

1. Oversee the daily performance of computer systems and applications.
2. Answer user inquiries regarding computer software or hardware operation to resolve problems.
3. Monitor ticket queues, assign tickets to appropriate support staff, and escalate tickets until resolved.
4. Conduct diagnostics and provide technical assistance to users.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customer inquiries, questions, complaints, or providing information in a call center environment.

Preferred Qualifications:

• 1+ years’ experience as Helpdesk Technician with hands-on knowledge in Outlook, MS Office, Windows 7 and 10.
• Vocational/Technical degree in computer applications, technology, or a related field from an accredited college.
• Knowledge of Apple iOS.

Seniority level

Associate

Employment type

Contract

Job function

Analyst

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Sample salaries in Atlanta, GA:

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