Help Desk Administrator

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Exceptional benefits

Health benefits from day 1

401K plan

Job summary

Old Colony Elder Services (OCES) in Massachusetts is seeking a Help Desk Administrator to provide first-line IT support for on-site and remote users, troubleshoot hardware and software, and assist with deployments. This is a great entry-level IT opportunity within a growing organization serving elders and individuals with disabilities.

The ideal candidate has an associate degree in a computer-related discipline, current IT certifications, strong problem-solving and communication skills, and a

Qualifications

• Associate degree in computer-related discipline required or equivalent.
• Current IT certifications (CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred.
• Knowledge of database concepts and practices a plus; Citrix and Virtual Environments preferred.
• Ability to assess issues and determine priority; willingness to learn new applications.

Responsibilities

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software deployments.
• Collaborate with team to support onsite and remote users.
• Troubleshoot hardware and software issues.

Skills

Troubleshooting

Communication skills

Learn new applications

Travel willingness

Education

Associate degree in computer-related discipline

Bachelor's degree preferred

Tools

CompTIA A+

CCNA

Microsoft Fundamentals

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc.

OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. To that end we are seeking for a Help Desk Administrator to provide "Help Desk" services and assist users with application-related and equipment-related problems. Great entry level IT opportunity for the right person!

What you will do:

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software implementations.
• Collaborate with team to provide support to onsite and remote users.
• Troubleshoot hardware and software issues.

What you will bring:

• Associate degree in computer-related discipline (Bachelor's degree preferred).
• Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.).
• Preferred. Experience In a Networking Environment. Ability To Assess
• issues and determine priority.
• Ability to learn new applications
• quickly.
• Ability to travel and reliable means of transportation.
• Excellent troubleshooting skills.
• Excellent communication skills.
• Knowledge of Citrix and Virtual Environments preferred.
• Knowledge of database concepts and practices.

What you'll get:

• Ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work
• Environment (home, Office, And Home Visits). Exceptional Benefits
• health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances; 401K plan.

OCES is an open, welcoming organization that respects our diversity.