Heavy Truck Service Manager

Excel; Staunton (VA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Strong compensation

Market training

Benefits package

Stability

Company growth

Veteran friendly

Team environment

Family-owned

Job summary

Excel Truck Group in Weyers Cave, VA seeks a Heavy Truck Service Manager with strong service leadership experience to grow and optimize our department. You will drive repair quality, profitability, and customer satisfaction while partnering with a top Freightliner dealer network.

Lead a skilled team, coordinate with Parts, and ensure technicians are properly trained and certified. This role offers strong compensation, comprehensive benefits, and room for advancement in a growing organization.

Qualifications

• Must have heavy truck service management experience.
• Proven ability to lead a service department and improve profitability.
• Strong communication with Fleet customers.

Responsibilities

• Lead service team to maximize repair flow and profitability.
• Coordinate with Parts and Service for timely repair orders.
• Maintain fleet customer relationships and serve as primary contact.
• Communicate opportunities across departments in monthly meetings.
• Ensure technicians are trained and certifications kept up to date.
• Uphold safety and company policies.

Skills

Heavy truck service management

Leadership

Customer relations

Job description

Leverage your heavy truck service management experience to lead and grow an incredible department in a leading truck service organization!

This is a rare opportunity to grow your career at an established facility for one of the top truck dealerships in the Mid Atlantic. Earn excellent compensation (starting at $100k/yr) while you lead service department for an organization that boasts 40% market share and is a Top 20 Freightliner dealer nationally.

Excel Truck Group is searching for a Heavy Truck Service Manager to join our team in Weyers Cave, VA.

Some of the benefits to you:

• Strong compensation – $100,000 – $120,000/yr, or more based on experience and performance.
• Established Markets and product training – Excel is the #1 truck manufacturer in their market!
• Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, 6 paid holidays, annual tool, boot, and glasses allowance, and more! Earn three weeks of PTO within your first year and roll over or cash in up to 40 hours!
• Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market and has doubled in the last 3 years.
• Company growth and advancement – The organization has doubled in the last 3 years and continues to grow rapidly. Because of this growth, you can expect a long-term career here.
• Veteran friendly – In the entire organization, over 20% of employees are former military!
• Environment – Enjoy where you work and who you work alongside. Thrive in a culture of teamwork where you will have incredible support to tackle even the toughest tasks while still being able to have fun and enjoy your job.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

Essential duties/responsibilities:

• Manages our service team in every step maximizing the repair process for our customers. Develops a business plan and strategy for our market leveraging our Service Departments strengths that ensures the attainment of company sales goals and profitability.
• Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.
• Develops new and strengthens our existing customer relationships. As a primary point of contact for our dealership’s key Fleet customers.
• Maximizing the flow of repair orders within the Service department and effectively working closely with our Parts department to insure timely and efficient results.
• Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
• As our fleet customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.
• Lead by example and embrace our Elite Support principles and our Company’s commitment to Safety.
• Report to the General Manager regarding progress on issues that are identified, pending or resolved.
• Insure that our dealerships Technicians are properly trained and that necessary certifications are maintained and updated appropriately.
• Adheres to all company policies, procedures and business ethics codes.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.