Heavy Equipment Technical Support Specialist

Ohio Cat; Sharonville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Dental & Vision Insurance

Education Scholarships

Life Insurance & Disability

Job summary

Ohio Cat, a division of Ohio Machinery Co., seeks a Technical Communicator to coordinate Service Request activities between technicians and senior communicators and to manage PSCRM access. You will handle customer inquiries and escalate complex issues as needed.

The role requires strong communication, technical aptitude, and willingness to travel during training. This position supports an equipment division focused on heavy earthmoving products.

Qualifications

• Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician or similar is preferred.
• High school diploma or GED required; related vocational training preferred.
• Familiarity with engines, hydraulics and electrical systems is desirable.

Responsibilities

• Coordinate Service Request activities between Service Technicians and Senior Technical Communicators.
• Maintain user access to Caterpillar PSCRM system.
• Answer incoming Service Request phone calls and provide basic service information.
• Elevate complex issues to a Senior Technical Communicator.
• Some travel may be required during training and orientation.

Skills

Verbal & written communication

Customer oriented

Computer skills

Mechanical skills

Multitasking

Organized & detail oriented

Phone skills

Education

High School diploma or GED

2-year Diesel/Power Equipment Tech program

Engines/hydraulics/electrical systems courses

Tools

PSCRM system

Job description

Ohio Cat, a division of Ohio Machinery Co., seeks a Technical Communicator to coordinate Service Request activities between technicians and senior communicators and to manage PSCRM access. You will handle customer inquiries and escalate complex issues as needed.

The role requires strong communication, technical aptitude, and willingness to travel during training. This position supports an equipment division focused on heavy earthmoving products.