Heavy Equipment Tech Support Specialist

Herk & Associates - Heavy Equipment Jobs; Iowa (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

Herk & Associates - Heavy Equipment Jobs is seeking a Technical Support Representative based in Eastern Iowa to provide expert technical assistance to dealers and customers. This role is ideal for an experienced heavy equipment mechanic or technician looking to transition from the shop into a technical support position while continuing to utilize their mechanical expertise.

The ideal candidate will have experience with vacuum trucks, jetting equipment, industrial equipment, heavy equipment, or

Qualifications

• Minimum 3 years of experience as a heavy equipment technician or mechanic.
• Experience diagnosing complex hydraulic, electrical, pneumatic, and mechanical systems.
• Ability to read hydraulic, pneumatic, electrical, and parts schematics.

Responsibilities

• Provide technical support to dealers and customers via phone, email, and other channels.
• Troubleshoot hydraulic, electrical, pneumatic, and mechanical systems on heavy equipment.
• Read and interpret schematics to identify and resolve issues.
• Diagnose 12-volt electrical systems and control circuits.
• Collaborate with engineering, service, warranty, and parts teams.

Skills

Technical troubleshooting

Customer service

Verbal communication

Tools

ERP software

Job description

Herk & Associates - Heavy Equipment Jobs is seeking a Technical Support Representative based in Eastern Iowa to provide expert technical assistance to dealers and customers. This role is ideal for an experienced heavy equipment mechanic or technician looking to transition from the shop into a technical support position while continuing to utilize their mechanical expertise.

The ideal candidate will have experience with vacuum trucks, jetting equipment, industrial equipment, heavy equipment, or