Heavy Equipment Service Support Coordinator

American Equipment LLC; Town of Farmington (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K plan with discretionary matching

Company-paid medical plan

Dental and vision insurance

Life insurance

Paid vacation and holidays

Sick leave

Job summary

American Equipment, LLC is seeking a Heavy Equipment Support Coordinator to assist the Heavy Equipment Operations team with daily admin tasks, customer support, scheduling, and coordination with vendors. You will interact with customers and internal teams, document work, and ensure timely billing and updates.

The role suits someone who enjoys helping people, solving problems, and staying organized in a busy environment with evolving priorities.

Qualifications

• Take ownership of tasks and see them through to resolution.
• Thrive in a busy environment with changing priorities.
• Communicate clearly and work with reports, invoices, purchase orders, and spreadsheets.
• Experience in heavy equipment, construction equipment, trucks, automotive, agricultural, or similar service environment.
• Physical ability to stand for long periods, lift up to 20 lbs., sit, and extend arms as needed.

Responsibilities

• Support Heavy Equipment Operations with daily administrative tasks, customer support, scheduling and more.
• Answer customer and internal service calls, gather details, coordinate information, and provide updates.
• Ensure work is completed, documented, communicated, and billed accurately and timely.
• Coordinate and track external testing and services with vendors.
• Follow up with technicians, vendors, customers, and other departments to move a job forward.
• Be willing to jump in where needed as we grow and adapt to fit needs.

Skills

Ownership

Troubleshooting

Attention to detail

Communication

Heavy equipment

Job description

Heavy Equipment Support Coordinator

Work the way you want. With leadership that trusts you, benefits that benefit you, and teammates who pull together and get stuff done. We help keep our communities running by supporting the people who build and maintain roads, developments, critical infrastructure, and homeowners alike!

As American Equipment continues to grow, we're looking for a Heavy Equipment Support Coordinator to help support our Heavy Equipment operation. You'll work closely with customers as well as our internal teams - combining customer service, scheduling, and administration. It's a role for someone who likes helping people, solving problems, learning, and keeping things organized.

What You'll Get To Do

• Assist the Heavy Equipment Operations (primarily the Service Manager and Shop Foreman) with daily administrative tasks, customer support, scheduling, and more.
• Answer customer and internal service calls (while gathering necessary details), coordinate the information, and provide updates as needed.
• Make sure work is completed, documented, communicated, and billed accurately and timely.
• Coordinate and track external testing and services with vendors.
• Follow up with technicians, vendors, customers, and other departments when information is needed to move a job forward.
• Be willing to jump in where needed. We're a growing company, and not every problem fits neatly into a job description.

About You

• You take ownership of tasks, following them through resolution with good troubleshooting skills, willing to ask questions, and have pride in your work.
• You're comfortable working in a busy environment where priorities can change, and several tasks are ongoing at any time throughout the day while keeping track of details.
• You can communicate clearly and are comfortable working with computer systems, reports, invoices, purchase orders, and spreadsheets.
• Previous experience in heavy equipment, construction equipment, truck, automotive, agricultural, or similar service environment.
• Must have the physical ability to stand for extended periods of time, lift up to 20 lbs. occasionally, sit for extended periods of time, extending and elevating arms into various positions.

Even Better, But Not Required

• Experience with service work orders, repair orders, invoicing, or warranty documentation.
• Mechanical aptitude or an interest in understanding how equipment works.

Typical Schedule

We are open for regular hours Monday – Friday 7:00 am – 5:00 pm. Schedule is flexible to be worked out with manager; occasional Saturday work may be needed.

What's In It For You

Workplace Culture & Management Style

• We don't take ourselves too seriously. You'll find room for a laugh, whether it's in the shop or at a company event.
• No micromanagement. Just clear expectations, trust, and backup when you need it.
• People who've got your back and won't let you fail with an open-door policy throughout.
• Company donations and support for causes employees care about.

Flexibility & Growth

• Schedule flexibility to support personal commitments when possible.
• The opportunity to work across every operational group within American Equipment with exposure to a wide range of construction, trucks, and support equipment.
• Support for ongoing training, education, certifications, and development.

Compensation & Benefits

• Competitive compensation based on experience and responsibilities.
• Yearly raises and bonuses for cost-of-living and merit.
• 401K plan with discretionary matching contributions, typically 50-100% match up to 6%.
• 100% company-paid single medical plan; employee pays for dependents. Low-cost dental and vision insurance.
• $50 per week company contribution to HSA for high-deductible medical plan participants.
• $50,000 life insurance, AD&D, enhanced STD, and LTD fully covered by the company starting day one.
• Vacation for full-time employees:
  • 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years
• 40 hours paid sick leave; and 7 paid holidays.

American Equipment, LLC is an equal-opportunity employer. We are an equal-opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. We are committed to promoting diversity, equity, and inclusion within our workplace and creating an environment where all individuals feel valued, respected, and supported. We comply with all applicable laws governing EEO and affirmative action, and we ensure that all employment decisions are made solely based on job-related qualifications and merit.