Heavy Equipment Service Support Coordinator

American Equipment, LLC; Town of Farmington (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with match

Company-paid health plan

HSA contribution

Life insurance & AD&D

Paid vacation

Job summary

American Equipment, LLC in New York seeks a Heavy Equipment Support Coordinator to assist the Heavy Equipment Operations with daily administrative tasks, customer support, scheduling, and billing coordination. You will partner with the Service Manager, Shop Foreman, and internal teams to ensure work is documented, billed accurately, and moved forward efficiently.

The role emphasizes problem solving, organization, and clear communication in a busy shop environment, with opportunities to grow

Qualifications

• Experience in heavy equipment, construction equipment, or similar service environment.
• Ability to work in a busy environment with shifting priorities.
• Strong written and verbal communication skills.
• Comfort with computers, reports, invoices, and spreadsheets.

Responsibilities

• Assist the Heavy Equipment Operations with daily administrative tasks and scheduling.
• Answer customer and internal service calls, gather details, coordinate information, and provide updates.
• Ensure work is completed, documented, communicated, and billed accurately and timely.
• Coordinate and track external testing and services with vendors.
• Follow up with technicians, vendors, customers, and other departments to move a job forward.

Skills

Customer service

Scheduling

Administration

Problem solving

Communication

Heavy equipment

Job description

Heavy Equipment Support Coordinator

Work the way you want. With leadership that trusts you, benefits that benefit you, and teammates who pull together and get stuff done. We help keep our communities running by supporting the people who build and maintain roads, developments, critical infrastructure, and homeowners alike!

As American Equipment continues to grow, we're looking for a Heavy Equipment Support Coordinator to help support our Heavy Equipment operation. You'll work closely with customers as well as our internal teams - combining customer service, scheduling, and administration. It's a role for someone who likes helping people, solving problems, learning, and keeping things organized.

What You'll Get To Do

• Assist the Heavy Equipment Operations (primarily the Service Manager and Shop Foreman) with daily administrative tasks, customer support, scheduling, and more.
• Answer customer and internal service calls (while gathering necessary details), coordinate the information, and provide updates as needed.
• Make sure work is completed, documented, communicated, and billed accurately and timely.
• Coordinate and track external testing and services with vendors.
• Follow up with technicians, vendors, customers, and other departments when information is needed to move a job forward.
• Be willing to jump in where needed. We're a growing company, and not every problem fits neatly into a job description.

About You

• You take ownership of tasks, following them through resolution with good troubleshooting skills, willing to ask questions, and have pride in your work.
• You're comfortable working in a busy environment where priorities can change, and several tasks are ongoing at any time throughout the day while keeping track of details.
• You can communicate clearly and are comfortable working with computer systems, reports, invoices, purchase orders, and spreadsheets.
• Previous experience in heavy equipment, construction equipment, truck, automotive, agricultural, or similar service environment.
• Must have the physical ability to stand for extended periods of time, lift up to 20 lbs. occasionally, sit for extended periods of time, extending and elevating arms into various positions.

Even Better, But Not Required

• Experience with service work orders, repair orders, invoicing, or warranty documentation.
• Mechanical aptitude or an interest in understanding how equipment works.

Typical Schedule

We are open for regular hours Monday – Friday 7:00 am – 5:00 pm. Schedule is flexible to be worked out with manager; occasional Saturday work may be needed.

What's In It For You

Workplace Culture & Management Style

• We don't take ourselves too seriously. You'll find room for a laugh, whether it's in the shop or at a company event.
• No micromanagement. Just clear expectations, trust, and backup when you need it.
• People who've got your back and won't let you fail with an open-door policy throughout.
• Company donations and support for causes employees care about.

Flexibility & Growth

• Schedule flexibility to support personal commitments when possible.
• The opportunity to work across every operational group within American Equipment with exposure to a wide range of construction, trucks, and support equipment.
• Support for ongoing training, education, certifications, and development.

Compensation & Benefits

• Competitive compensation based on experience and responsibilities.
• Yearly raises and bonuses for cost-of-living and merit.
• 401K plan with discretionary matching contributions, typically 50-100% match up to 6%.
• 100% company-paid single medical plan; employee pays for dependents. Low-cost dental and vision insurance.
• $50 per week company contribution to HSA for high-deductible medical plan participants.
• $50,000 life insurance, AD&D, enhanced STD, and LTD fully covered by the company starting day one.
• Vacation for full-time employees:
  • 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years
• 40 hours paid sick leave; and 7 paid holidays.

American Equipment, LLC is an equal-opportunity employer.

We are an equal-opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. We are committed to promoting diversity, equity, and inclusion within our workplace and creating an environment where all individuals feel valued, respected, and supported. We comply with all applicable laws governing EEO and affirmative action, and we ensure that all employment decisions are made solely based on job-related qualifications and merit.