Express Lube Service Advisor — Customer-Centric Support

Carter Machinery Company; Elkridge, Edgewood (MD, KY); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) retirement plan with company-m

Life and disability insurance

Employee training programs

Referral bonus program

Tool allowances and loans

Job summary

Carter Machinery Company is hiring an Express Lube Service Advisor in Elkridge, MD. You will gather information from customers about equipment issues, provide repair updates, and create work orders to help technicians understand and resolve concerns.

The role requires solid MS Office skills, excellent written and verbal communication, and the ability to multitask while delivering top-tier customer service. Benefits accompany the base compensation.

Qualifications

• Must have strong customer service skills and excel in communication.
• Ability to multitask and manage details under pressure.
• Proficiency with MS Office and basic computer skills.
• Experience with heavy construction equipment is preferred.

Responsibilities

• Communicate with customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders efficiently with thorough notes to guide technicians and ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Heavy equipment knowledge

Shift work

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery Company is hiring an Express Lube Service Advisor in Elkridge, MD. You will gather information from customers about equipment issues, provide repair updates, and create work orders to help technicians understand and resolve concerns.

The role requires solid MS Office skills, excellent written and verbal communication, and the ability to multitask while delivering top-tier customer service. Benefits accompany the base compensation.