Express Lube Service Advisor – Heavy Equipment

Carter Machinery Company, Inc; Elkridge (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with 0.75–1.25 match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service, devices

Job summary

Carter Machinery Company, Inc. is hiring an Express Lube Service Advisor in Elkridge, MD. The role focuses on gathering service information, communicating repair status, and processing work orders to keep technicians informed and customers satisfied.

Ideal candidates have at least two years of service-related experience, a high school diploma, and solid Microsoft Office skills. The company offers comprehensive benefits and competitive compensation.

Qualifications

• Must be proficient with Microsoft Office Products.
• Excellent customer service skills and ability to deal with stressful situations.
• Strong communication skills, both oral and written.
• Ability to effectively multi-task and stay organized.
• Attention to detail is essential.
• Heavy construction equipment knowledge preferred.
• Ability to work any shift.
• Promote a positive customer experience.
• Uphold Carter Way core values: Integrity, Commitment, Excellence and Teamwork.

Responsibilities

• Communicate with internal and external customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders efficiently with thorough details to ensure technician understanding.
• Aim to achieve customer satisfaction through accurate communication and timely updates.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Shift flexibility

Positive customer experience

Education

High School diploma

Tools

Microsoft Office

Job description

Carter Machinery Company, Inc. is hiring an Express Lube Service Advisor in Elkridge, MD. The role focuses on gathering service information, communicating repair status, and processing work orders to keep technicians informed and customers satisfied.

Ideal candidates have at least two years of service-related experience, a high school diploma, and solid Microsoft Office skills. The company offers comprehensive benefits and competitive compensation.