Express Lube Service Advisor Fast-Paced Customer Support

Carter Machinery, Inc.; Elkridge (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k), match up to 6%

Tuition reimbursement

Tool allowances and tool loans

Overtime opportunities

Employee referral bonus

Job summary

Carter Machinery in Elkridge, MD is seeking an Express Lube Service Advisor to greet customers, gather information on equipment issues, and communicate repair status. The role requires proficiency with Microsoft Office, strong customer service and clear communication.

You will open and process work orders, support technicians, and help ensure a positive customer experience. The company offers competitive compensation, benefits including health, vision, dental, a 401(k) with match, tuition

Qualifications

• Two years’ service-related experience preferred.
• High School diploma or equivalent required.
• Must be able to work any shift.
• Proficient with Microsoft Office products.
• Excellent customer service and ability to handle stressful situations.

Responsibilities

• Communicate with customers to gather information on equipment issues and provide repair updates.
• Open/process work orders accurately and timely to guide technicians.
• Maintain thorough notes on customer requests to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Heavy equipment knowledge

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery in Elkridge, MD is seeking an Express Lube Service Advisor to greet customers, gather information on equipment issues, and communicate repair status. The role requires proficiency with Microsoft Office, strong customer service and clear communication.

You will open and process work orders, support technicians, and help ensure a positive customer experience. The company offers competitive compensation, benefits including health, vision, dental, a 401(k) with match, tuition