Parts Sales & Service Specialist

Fabick Cat; Callon (WI); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Fabick Cat is seeking a parts counter sales professional to service customers in our parts department. You will look up parts, provide quotes, and help customers find replacement components for Caterpillar equipment.

Requirements include a high school diploma, 1–3 years customer service and counter sales experience, strong communication, active listening, and basic mechanical aptitude. Proficiency with MS Office and parts systems is preferred.

Qualificações

• High School diploma or equivalent required.
• 1–3 years customer service experience required.
• 1–3 years counter sales experience preferred.
• Active listening skills to correctly understand the customer's needs and provide the solution.
• Excellent verbal communication to present information clearly and effectively.
• Strong critical thinking to determine alternate solutions or approaches to fulfilling the customer's needs.
• Good mechanical aptitude to understand how things are assembled and how they work.
• Dynamic, energetic with strong communication and customer service.
• Proficiency in Microsoft Office.

Responsabilidades

• Sell spare and replacement parts for equipment in repair shop or parts store.
• Lookup parts for customers and service technicians via phone, fax, or face to face using computer information systems.
• Provide quotes as requested by customers.
• Provide parts availability and shipping options to customers.
• Provide customers replacement part options when available, such as remanufactured or used pieces.
• Advise customers of replacement or modification of parts when identical replacement parts are not available.
• Examine returned parts for defects as exchange as needed or issue credit.
• Work and assist in the warehouse as needed.
• Maintain knowledge of the basics of providing customer service, including customer needs assessment, meeting service quality standards and customer evaluations.
• Promote and sell products and services provided by the Fabick customers.
• Answer phones immediately and properly.
• Acknowledge counter customers, even if on the phone with another customer.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Perform other duties as directed.

Conhecimentos

Active listening

Verbal communication

Critical thinking

Mechanical aptitude

Public speaking

Customer service

Organizational skills

Microsoft Office

Formação académica

High School diploma or equivalent

Ferramentas

DBS

SIS

WMS

Descrição da oferta de emprego

Fabick Cat is seeking a parts counter sales professional to service customers in our parts department. You will look up parts, provide quotes, and help customers find replacement components for Caterpillar equipment.

Requirements include a high school diploma, 1–3 years customer service and counter sales experience, strong communication, active listening, and basic mechanical aptitude. Proficiency with MS Office and parts systems is preferred.