Heavy Equipment Mechanic - Forklift Technician

Wiese Usa Inc; Muncie (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Wiese Usa Inc. is seeking a Service Technician to repair material handling equipment, including forklifts and aerial lifts, while serving as the main point of contact for customers.

You will represent the company professionally and ensure high-quality mechanical and customer service. Responsibilities include troubleshooting, obtaining customer approval before repairs, completing paperwork, and proactively offering additional Wiese services.

Qualifications

• Hazard assessments and a high standard of safe work practices are required.
• Strong multitasking and time management skills to prioritize daily tasks.
• Able to lift 50 pounds and crouch/crawl in confined areas as needed.
• Provide your own hand tools and maintain safe driving record.

Responsibilities

• Troubleshoot customer equipment problems and perform repairs after customer approval.
• Complete and submit all required paperwork and service orders.
• Provide excellent customer service and promote additional Wiese services.
• Actively support safety initiatives and report unsafe conditions to management.
• Manage workload effectively and maintain professional interaction with customers.

Skills

Multitasking

Time management

Customer service

Self-management

Physical stamina

Driver's license

Tools

Hand tools

Job description

If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.Specific DutiesActively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairsCompleting and submitting all required paperwork.Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needsManaging your workload effectivelyQualificationsFor each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.Strong multitasking and time management skills. Able to prioritize your day and self-manage.Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.Valid driver’s license with a clean driving record may apply.Provide your own hand tools.Working knowledge of computer systems and able to quickly learn our software to complete online work orders.Demonstratable customer service skills, both verbal and non-verbal.Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:Our Website: https://wieseusa.com/Our YouTube page: https://www.youtube.com/user/WieseUSA