Heavy Equipment Mechanic - Forklift Technician

Wiese Group; Jackson (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

Wiese Group in Jackson, TN is seeking a Service Technician to repair customer material handling equipment, including forklifts, aerial lifts, and floor care machines.

You will be the primary liaison between customers and the company, delivering safe, reliable service and helping grow our service offerings. The role requires hands-on mechanical skills, the ability to lift 50 pounds, and comfort working at heights.

Qualifications

• Perform hazard assessments and maintain safe work practices and quality control.
• Multitask effectively and prioritize daily work autonomously.
• Lift up to 50 pounds and work in confined or elevated spaces.
• Possess a valid driver’s license with a clean driving record if applicable.
• Bring your own hand tools and operate computer systems for online work orders.

Responsibilities

• Actively support and lead safety initiatives and follow all safety policies.
• Troubleshoot customer equipment problems and obtain customer approval before repairs.
• Complete and submit all required paperwork for service orders.
• Provide excellent customer service and identify opportunities to offer additional Wiese services.
• Manage workload effectively to meet service commitments.

Skills

Hazard assessments

Time management

Manual dexterity

Valid driver's license

Customer service

Tool handling

Computer literacy

Tools

Hand tools

Maintenance software

Job description

Job DetailsJob Location: Jackson, TN 38301

If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.

You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.

Specific Duties

• Actively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.
• Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairs
• Completing and submitting all required paperwork.
• Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
• Managing your workload effectively

QualificationsQualifications

• For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.
• Strong multitasking and time management skills. Able to prioritize your day and self-manage.
• Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.
• Valid driver’s license with a clean driving record may apply.
• Provide your own hand tools.
• Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
• Demonstratable customer service skills, both verbal and non-verbal.
• Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.

Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:

• Our Website: https://wieseusa.com/
• Our YouTube page: https://www.youtube.com/user/WieseUSA