Heavy Equipment Mechanic - Forklift Technician

Wiese Group; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Wiese is seeking a Service Technician in Baltimore, MD to repair a wide range of material handling equipment including forklifts and aerial lifts. You will be the primary contact with customers, delivering professional mechanical services and exceptional customer support.

Responsibilities include safety leadership, diagnosing equipment issues, completing paperwork, and promoting additional Wiese services. Strong customer service, multitasking, and physical capability are required.

Qualifications

• Demonstrable customer service skills.
• Strong multitasking and time management abilities.
• Ability to lift 50 pounds and work in confined spaces or at heights.

Responsibilities

• Actively support, promote and lead safety initiatives following all policies.
• Troubleshoot customer equipment problems; obtain customer approval before repairs.
• Complete and submit all required paperwork.
• Provide the best possible customer service and suggest additional Wiese services and equipment.
• Manage workload effectively.

Skills

Customer service

Multitasking

Time management

Communication

Tech/software literacy

Tools

Hand tools

Job description

Job Details

Job Location: Baltimore, MD 21230

If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.

You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.

Specific Duties

• Actively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.
• Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairs
• Completing and submitting all required paperwork.
• Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needs
• Managing your workload effectively

Qualifications

• For each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.
• Strong multitasking and time management skills. Able to prioritize your day and self-manage.
• Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.
• Valid driver’s license with a clean driving record may apply.
• Provide your own hand tools.
• Working knowledge of computer systems and able to quickly learn our software to complete online work orders.
• Demonstratable customer service skills, both verbal and non-verbal.
• Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.

Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:

Our Website: https://wieseusa.com/

Our YouTube page: https://www.youtube.com/user/WieseUSA