Heavy-Duty Truck Service Advisor

Nextran Corporation; Lake City (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Career Paths

Network of 25 Dealerships

Disability Insurance

Paid Time Off

Nextran Paid Life Insurance

Medical and Dependent Care FSA

401(k) Retirement Plan with Match

Company-Paid Holidays

EAP

Professional Growth

Job summary

Nextran Truck Centers in Lake City, FL is seeking a Service Advisor (Body Shop) to manage service scheduling, create accurate estimates, and keep customers informed throughout repair orders. You will interact with customers, inspect vehicles, document conditions, and coordinate with shop staff to ensure timely, quality service.

The ideal candidate has three years of heavy-duty truck experience, strong communication skills, and computer proficiency. CDL is preferred.

Qualifications

• Minimum three years’ experience in heavy-duty truck industry or related field.
• Strong interpersonal and communication skills.
• Computer proficiency required.
• Ability to understand financial information as it pertains to dealership operations.
• High School Diploma; college or technical training preferred but not mandatory.
• Valid CDL license is preferred.

Responsibilities

• Greet customers and deliver best-in-class service with a smile.
• Interview customers to understand the nature of the complaint.
• Inspect the vehicle, take photos of the 4 corners, windshield, and VIN.
• Create ASIST Case and Repair Order for the repair.
• Schedule service appointments with Shop Foreman.
• Prepare written estimates for parts and labor with accurate completion times.
• Educate customers on manufacturer’s recommended maintenance.
• Track service work and update the dispatch system; provide timely follow-up.
• Explain service work and charges before, during, and after completion of services.
• Review completed work with Shop Foreman and back parts counter personnel.
• Process repair orders and handle customer payments.
• Test drive vehicle with customer if needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Financial acumen

Education

High School Diploma

College or technical training preferred

Job description

Nextran Truck Centers in Lake City, FL is seeking a Service Advisor (Body Shop) to manage service scheduling, create accurate estimates, and keep customers informed throughout repair orders. You will interact with customers, inspect vehicles, document conditions, and coordinate with shop staff to ensure timely, quality service.

The ideal candidate has three years of heavy-duty truck experience, strong communication skills, and computer proficiency. CDL is preferred.