Service Advisor - Body Shop

Nextran Corporation; Lake City (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Career Paths

Network of 25 Dealerships

Disability Insurance

Paid Time Off

Nextran Paid Life Insurance

Medical and Dependent Care FSA

401(k) Retirement Plan with Match

Company-Paid Holidays

EAP

Professional Growth

Job summary

Nextran Truck Centers in Lake City, FL is seeking a Service Advisor (Body Shop) to manage service scheduling, create accurate estimates, and keep customers informed throughout repair orders. You will interact with customers, inspect vehicles, document conditions, and coordinate with shop staff to ensure timely, quality service.

The ideal candidate has three years of heavy-duty truck experience, strong communication skills, and computer proficiency. CDL is preferred.

Qualifications

• Minimum three years’ experience in heavy-duty truck industry or related field.
• Strong interpersonal and communication skills.
• Computer proficiency required.
• Ability to understand financial information as it pertains to dealership operations.
• High School Diploma; college or technical training preferred but not mandatory.
• Valid CDL license is preferred.

Responsibilities

• Greet customers and deliver best-in-class service with a smile.
• Interview customers to understand the nature of the complaint.
• Inspect the vehicle, take photos of the 4 corners, windshield, and VIN.
• Create ASIST Case and Repair Order for the repair.
• Schedule service appointments with Shop Foreman.
• Prepare written estimates for parts and labor with accurate completion times.
• Educate customers on manufacturer’s recommended maintenance.
• Track service work and update the dispatch system; provide timely follow-up.
• Explain service work and charges before, during, and after completion of services.
• Review completed work with Shop Foreman and back parts counter personnel.
• Process repair orders and handle customer payments.
• Test drive vehicle with customer if needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Financial acumen

Education

High School Diploma

College or technical training preferred

Job description

Service Advisor (Body Shop) - Lake City, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

• Greeting customers and providing best-in-class customer service with a smile!
• Interviewing the customer thoroughly regarding the nature of the complaint.
• Inspecting the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Creating ASIST Case, and Repair Order for the repair.
• Scheduling service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test driving vehicle with customer, as needed.
• Other duties, as assigned.

Successful Candidates have the following:

• Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth