Service Advisor - Body Shop

Nextran Truck Centers; Lake City (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Medical and dental benefits

401(k) retirement plan with match

Company-paid holidays

EAP

Job summary

Nextran Truck Centers in Lake City, FL seeks a Service Advisor (Body Shop) to coordinate service work, prepare written estimates, and keep customers informed on repair orders from intake to completion. This role focuses on thorough communication, accurate scheduling, and collaboration with the Shop Foreman and parts staff.

Responsibilities include inspecting vehicles, creating ASIST Case and Repair Orders, presenting maintenance recommendations, and tracking progress with timely follow-up.

Qualifications

• Minimum three years’ experience in heavy duty truck industry with working knowledge of parts and services used in repair and maintenance.
• Strong interpersonal and communication skills.
• Computer proficiency to navigate dealership systems.
• Ability to understand financial information as it pertains to dealership operations.
• High School Diploma required; college or technical training preferred but not mandatory.
• CDL license is preferred.

Responsibilities

• Schedule service work and establish written estimates.
• Provide ongoing communication with customers on repair order status.
• Inspect vehicles, document condition, and photograph as needed.
• Create ASIST Case and Repair Order for repairs.
• Coordinate with Shop Foreman on scheduling and parts availability.
• Prepare written estimates for parts and labor with timelines.
• Explain service work and charges to customers before, during, and after completion.
• Track service progress and follow up with customers.

Skills

Interpersonal skills

Communication skills

Customer service

Computer proficiency

Education

High School Diploma

Technical training

Tools

CDL license

Job description

Service Advisor (Body Shop) - Lake City, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

• Greeting customers and providing best-in-class customer service with a smile!
• Interviewing the customer thoroughly regarding the nature of the complaint.
• Inspecting the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Creating ASIST Case, and Repair Order for the repair.
• Scheduling service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test driving vehicle with customer, as needed.
• Other duties, as assigned.

Successful Candidates have the following:

• Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth