Heavy-Duty Truck Diagnostics & Support Technician

GVW Group; Hagerstown (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Short-term and long-term disability

Job summary

Autocar, LLC, headquartered in Hagerstown, Indiana, seeks a Solutions Technician to serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products. This role involves telefonic troubleshooting, guiding service personnel through repairs, and resolving technical concerns with a strong focus on customer satisfaction.

Ideal candidates will have electrical diagnostic experience, a background in technical support or service

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.
• Previous electrical diagnostic experience.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
• Background in technical support, service operations, maintenance, or repair environments.

Responsibilities

• Troubleshoot truck issues over the phone using diagnostic skills.
• Guide customers and service personnel through troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to customers seeking assistance with Autocar products.
• Drive issues to resolution while maintaining customer satisfaction.
• Follow established processes while identifying best solutions.

Skills

Troubleshooting

Customer service

Communication

Calm under pressure

Attention to detail

Electrical diagnostics

Heavy-duty trucks experience

Technical support

Job description

Autocar, LLC, headquartered in Hagerstown, Indiana, seeks a Solutions Technician to serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products. This role involves telefonic troubleshooting, guiding service personnel through repairs, and resolving technical concerns with a strong focus on customer satisfaction.

Ideal candidates will have electrical diagnostic experience, a background in technical support or service