Solutions Technician

GVW Group; Hagerstown (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Short-term and long-term disability

Job summary

Autocar, LLC, headquartered in Hagerstown, Indiana, seeks a Solutions Technician to serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products. This role involves telefonic troubleshooting, guiding service personnel through repairs, and resolving technical concerns with a strong focus on customer satisfaction.

Ideal candidates will have electrical diagnostic experience, a background in technical support or service

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.
• Previous electrical diagnostic experience.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
• Background in technical support, service operations, maintenance, or repair environments.

Responsibilities

• Troubleshoot truck issues over the phone using diagnostic skills.
• Guide customers and service personnel through troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to customers seeking assistance with Autocar products.
• Drive issues to resolution while maintaining customer satisfaction.
• Follow established processes while identifying best solutions.

Skills

Troubleshooting

Customer service

Communication

Calm under pressure

Attention to detail

Electrical diagnostics

Heavy-duty trucks experience

Technical support

Job description

Description

Location: Hagerstown, IN

Autocar®, LLC, headquartered in Hagerstown, Indiana, is a leading manufacturer of severe duty trucks. With a steady stream of innovations to their Xpeditor® line - ranging from improved ergonomic cabs and integrated controls to a new hybrid-drive refuse truck - Autocar has staked out a position as the industry's technology and innovation leader. Moreover, they have forged strong partnerships with the leading suppliers in the business, including, Allison®, Cummins®, ArvinMeritor®, Hendrickson®, and others.

Your Mission

As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

Key Responsibilities

• Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
• Guide customers and service personnel through effective troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to anyone seeking assistance with an Autocar product.
• Drive issues to resolution while maintaining a strong focus on customer satisfaction.
• Follow established processes while demonstrating persistence and creativity in identifying the best solution.

Required Skills And Experience

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective while managing technical issues.
• Process-oriented mindset with strong attention to detail.
• Commitment to delivering exceptional customer experiences.
• Previous electrical diagnostic experience.
• Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
• Background in technical support, service operations, maintenance, or repair environments.

Benefits & Compensation

• We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits including comprehensive medical, dental, vision, and life and AD&D insurance, and short-term and long-term disability.
• 401(k) with a company match to help you invest in your future.
• Paid time off (PTO) and company holidays to rest, recharge, and maintain work-life balance.
• A high-impact role with real ownership.

Job Duties Disclaimer

The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity

Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance)

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources