Heavy Duty Towing & Recovery Operator

JERRY; Roberts (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Kavira supplemental healthcare

Life and AD&D insurance

Voluntary life insurance

Disability insurance

LegalShield and pet insurance

Retirement plan with company match

Paid time off

Six paid holidays

Job summary

Jerry’s Towing, part of Midwest Star Group, is seeking experienced Heavy-Duty Towing and Recovery Operators with a valid Class A CDL to join our Wisconsin team.

In this role you respond to towing, recovery, accidents, breakdowns, and roadside service calls for passenger vehicles, commercial trucks, semis, buses, and heavy equipment.

You must be safety‑minded, able to work outdoors near active roadways, pass DOT/FMCSA requirements, and communicate clearly while documenting service records.

Qualifications

• Must be at least 21 years old and meet driving/insurance requirements.
• Prior professional towing and recovery experience.
• Acceptable driving record meeting company and insurance requirements.
• Ability to meet DOT/FMCSA requirements and inspection duties.
• Strong knowledge of towing/recovery equipment and safety practices.
• Ability to perform pre-trip and post-trip inspections.
• Clear verbal and written communication skills and professional customer service.
• Ability to work outdoors near roadways and in varying weather conditions.
• Availability to support a 24/7 operation.

Responsibilities

• Respond to towing, recovery, accident, breakdown, and roadside service calls.
• Provide service for passenger vehicles, commercial trucks, semis, buses, and heavy equipment.
• Maintain equipment and safety standards during stressful situations.
• Complete required electronic records and paperwork accurately.

Skills

Customer service

Communication

Safety mindset

Education

High school diploma

Tools

Tow equipment knowledge

Job description

• Location 644 Starr Lane,Roberts, WI, 54023,United States
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

Description

Midwest Star Group is a Wisconsin-based family of businesses serving the towing, transportation, automotive, truck and trailer, equipment, and service industries. Our companies provide 24/7 towing and recovery, heavy-duty truck and trailer repair, automotive service, equipment sales, fabrication, detailing, and other transportation-related services.

This position is with Jerry’s Towing, part of the Midwest Star Group family of companies. Jerry’s Towing provides 24/7 towing, recovery, and roadside assistance for everything from passenger vehicles and roadside emergencies to semis, buses, heavy equipment, and complex recoveries.

Across Midwest Star Group, we are focused on building strong teams, providing dependable service, and creating opportunities for employees to grow throughout our businesses.

Jerry’s Towing is seeking experienced Heavy-Duty Towing and Recovery Operators with a valid Class A CDL to join our team across our multiple Wisconsin locations.

In this position, you will respond to towing, recovery, accident, breakdown, and roadside service calls involving passenger vehicles, commercial trucks, semis, buses, and heavy equipment. This position is ideal for an experienced operator who prioritizes safety, takes pride in their equipment, and can provide professional service during stressful and time-sensitive situations.

Requirements

Must be at least 21 years old, consistent with the driving and insurance requirements of the position.

Previous professional towing and recovery experience.

Acceptable driving record that meets company and insurance requirements.

Ability to meet applicable DOT, FMCSA, company, and insurance requirements.

Strong working knowledge of towing and recovery equipment, vehicle securement, weight considerations, and safe operating techniques.

Ability to perform required pre-trip and post-trip vehicle and equipment inspections.

Strong situational awareness and commitment to roadside, traffic, equipment, and personal safety.

Ability to evaluate changing conditions and make safe, practical decisions during towing and recovery operations.

Clear verbal and written communication skills.

Professional customer-service skills and the ability to remain calm during stressful situations.

Ability to accurately complete electronic service records, photographs, inspection documents, and other required paperwork.

Ability to perform the physical duties of the position, including climbing, bending, reaching, and handling chains, straps, controls, and other towing and recovery equipment.

Ability to work outdoors and alongside active roadways in varying traffic, terrain, and weather conditions.

Dependable attendance and availability to work an agreed-upon schedule that supports a 24/7 operation.

PREFERRED QUALIFICATIONS

Experience operating heavy-duty wreckers, rotators, carriers, or other specialized towing and recovery equipment.

Experience responding to commercial vehicle accidents, complex recoveries, police calls, or emergency scenes.

Industry-recognized towing, recovery, safety, or traffic-incident-management training or certification.

Familiarity with Wisconsin and surrounding service areas.

Summary

Benefits available to eligible employees include:

Medical, dental, and vision coverage, with the company contributing 70% toward premiums. Coverage starts the 1st of the month following 30 days of employment.

Kavira supplemental healthcare coverage provided at no cost for employees and their families.

Company-paid basic life and accidental death and dismemberment insurance with $25,000 in guaranteed coverage.

Additional voluntary life and accidental death and dismemberment insurance options for employees and their families.

Voluntary short-term disability, long-term disability, accident, and critical illness coverage.

LegalShield and pet insurance options.

Retirement plan with a 3% company match.

Paid time off that begins accruing on the first day of employment.

Six paid holidays each year.

Benefit eligibility and availability may vary based on employment status, scheduled hours, plan requirements, and applicable company policies.

EQUAL EMPLOYMENT OPPORTUNITY

Midwest Star Group and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.