Heavy Duty Truck Operations Manager

Guardian Fleet Services Inc.; Fort Wayne (IN); Sur place; USD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Life Insurance

Pet Insurance (NEW!)

401(k) plan

Short/Long-Term Disability

Hospital Indemnity

Cancer Plan

Employee Assistance Program

Employee Referral Bonus

Quarterly Driver Safety Bonus

Résumé du poste

Guardian Fleet Services Inc. (Parker Towing) in Fort Wayne, IN, seeks an experienced Heavy Duty Truck Operations Manager to oversee daily towing, recovery, roadside, and fleet support operations for commercial and municipal accounts.

The role requires leading drivers, ensuring equipment readiness, safety compliance, and high service quality, with a focus on reliability and continuous improvement in a fast-paced environment.

Qualifications

• Minimum of 5 years in towing, heavy-duty recovery, transportation, fleet, or related roadside service industry.
• Valid CDL driver's license with HAZMAT endorsement.
• Proven leadership experience with the ability to manage, motivate, train, and hold teams accountable.
• Strong working knowledge of heavy-duty towing and recovery equipment and safe operating procedures.
• Ability to make sound decisions under pressure in fast-paced, emergency, roadside environments.

Responsabilités

• Oversee daily towing and recovery operations, including heavy-duty wreckers and support equipment.
• Coordinate dispatch priorities, response times, and resource allocation for safety and efficiency.
• Ensure drivers follow procedures, safety standards, and regulations.
• Respond to escalated customer, law enforcement, municipality, and account concerns promptly.
• Support recruiting, onboarding, training, and performance coaching for operations staff.
• Manage timecards, PTO requests, driver schedules, and overtime.

Connaissances

Leadership

Communication

Organizational skills

Dispatch systems

DOT compliance

Problem solving

Formation

CDL license

Outils

Dispatch systems

GPS/telematics

Mobile apps

Email

Reporting software

Description du poste

Position:Heavy Duty Truck Operations Manager

Location: Ft Wayne, IN

Job Id:1770-Parker

# of Openings:1

Operations Manager - HD Drivers - Parker Towing

Fort Wayne, IN

Parker Towing, a division of Guardian Fleet Services

The Heavy-Duty Truck Operations Manager is responsible for leading daily heavy-duty towing, recovery, roadside, and fleet support operations. This role oversees drivers, equipment readiness, customer service, safety compliance, and operational performance to ensure timely, professional, and safe service for commercial, municipal, insurance, and cash tows.

Job Responsibilities

A Heavy-Duty Truck Operations Manager typically has a mix of managerial and operational duties,

including:

• Oversee daily towing and recovery operations, including heavy-duty wreckers, rotators, lowboys, landolls, service trucks, and support equipment.
• Coordinate dispatch priorities, response times, job assignments, and resource allocation to maximize safety, efficiency, and customer satisfaction.
• Ensure all drivers and operators follow company procedures, traffic safety requirements, equipment operating standards, and applicable transportation regulations.
• Respond to escalated customer, law enforcement, municipality, fleet, insurance, and commercial account concerns in a professional and timely manner.
• Support recruiting, onboarding, training, performance coaching, and accountability for operations personnel.
• Administration duties including but not limited to: email, attending meetings, reviewing and approving timecards/PTO requests, manage driver schedules and overtime.
• Maintain high standards for workplace safety, scene safety, PPE use, vehicle securement, load handling, and recovery procedures.
• Track operational performance, including response times, equipment utilization, driver productivity, safety incidents, customer issues, and revenue opportunities.
• Assist with development and enforcement of standard operating procedures for towing, recovery, impound, storage, and fleet operations.
• Participate in after-hours operational support, emergency response coordination, and major recovery events as needed.
• Other duties as assigned

Required Qualifications

• Minimum of 5 years of experience in the towing, heavy-duty recovery, transportation, fleet, or related roadside service industry.
• Valid CDL driver's license required
• Proven leadership experience with the ability to manage, motivate, train, and hold teams accountable.
• Strong working knowledge of heavy-duty towing and recovery equipment, including safe operating practices and job-site procedures.
• Ability to make sound decisions under pressure in fast-paced, emergency, and roadside environments.
• Excellent communication, customer service, conflict resolution, and problem-solving skills.
• Strong organizational skills with the ability to manage schedules, dispatch priorities, documentation, and multiple active jobs.
• Ability to use dispatch systems, GPS/telematics tools, mobile applications, email, and basic reporting software.
• Knowledge of DOT requirements, safety practices, vehicle securement standards, and applicable local/state towing regulations preferred.

Preferred Qualifications

• Experience managing heavy-duty towing operations for commercial fleets, law enforcement rotations, municipalities, motor clubs, or insurance partners.
• Hands-on experience operating heavy-duty wreckers, rotators, lowboys, landolls, or recovery support equipment.
• Prior experience managing safety programs, driver training, fleet maintenance coordination, or incident review processes.
• Ability to read and interpret work orders, service agreements, rate sheets, recovery plans, and operational reports

The Heavy-Duty Operations Manager must be a hands-on leader who sets the standard for professionalism, safety, accountability, and customer care. This individual should be comfortable leading from the field when needed, supporting employees during difficult calls, and building a team culture focused on reliability, respect, and continuous improvement.

Schedule and Working Conditions

• At work schedule from 7:00 am to 5:00 pm weekdays and established weekend call rotation; including nights, weekends, holidays, and emergency callouts as business needs require.
• Work may involve roadside scenes, accident recovery sites, storage lots, repair facilities, dispatch offices, and customer locations.
• Must be able to work safely around heavy equipment, traffic, disabled vehicles, adverse weather conditions, and high-pressure recovery situations.

Experience:

5 years' operating heavy tow trucks or wreckers; experience in supervisory or managerial roles preferred

Licenses:

Valid Class A Commercial Driver's License (CDL) with HAZMAT endorsement; TWIC cards preferred

Education:

High school diploma or GED; technical or vocational training in heavy vehicle operation or fleet management is advantageous.

Skills:

Proficiency in handling heavy-duty towing equipment, knowledge of safety protocols, and leadership or team management skills.

Frequently outdoors, sometimes in adverse weather conditions.

Exposure to noise, moving equipment, and occasional heavy lifting up to 50 pounds

Flexible hours are often necessary, including on-call shifts and nighttime operations

Benefits Offered:

• Paid Time Off & Paid Holidays
• $15k Employer paid Life Insurance and AD&D
• Pet Insurance (NEW!)
• 401(k) plan
• Short Term & Long-Term Disability
• Hospital Indemnity
• Cancer Plan
• Employee Assistance Program
• Employee Referral Bonus
• Quarterly Driver Safety Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.