Heavy-Duty Tow & Roadside Dispatcher

True North Fleet Services; Auburn (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Myles Truck Repair, with our trusted partner True North Fleet Services, is seeking an experienced Heavy-Duty Wrecker Dispatcher to coordinate towing and roadside operations. You will be the hub between customers, wrecker operators, technicians and leadership, ensuring calls are handled safely and efficiently.

This role requires strong communication, the ability to prioritize multiple calls, and a commitment to safety and accountability.

Qualifications

• Experience in heavy-duty towing, roadside assistance, fleet operations, or dispatch preferred.
• Understanding of commercial trucks, trailers, towing equipment, or roadside operations valued.
• Strong communication and customer service skills.
• Ability to prioritize multiple active service calls in a fast-paced environment.
• Strong judgment and problem-solving skills when situations change quickly.
• Comfortable communicating with drivers, technicians, customers, and leadership.
• Strong attention to detail and follow-through.
• Comfortable using GPS, dispatch, service management, and Microsoft Office systems.

Responsibilities

• Receive and coordinate heavy-duty towing, recovery, and roadside service calls.
• Gather accurate information on location, equipment needs, customer concerns, and service requirements.
• Dispatch the appropriate driver and equipment based on location, urgency, capability, and availability.
• Maintain clear communication with customers and drivers throughout each service call.
• Monitor active calls and adjust resources as priorities and conditions change.
• Coordinate with shop operations when vehicles require additional repair or service.
• Maintain accurate dispatch, customer, and service documentation.
• Help maximize driver productivity, equipment utilization, and response times.
• Escalate customer, safety, or operational concerns when necessary.
• Support a culture of safety, accountability, teamwork, and exceptional customer service.

Skills

Heavy-Duty dispatch experience

Communication skills

Customer service

Prioritization under pressure

Tools

Dispatch software

GPS systems

Microsoft Office

Service management systems

Job description

Myles Truck Repair, with our trusted partner True North Fleet Services, is seeking an experienced Heavy-Duty Wrecker Dispatcher to coordinate towing and roadside operations. You will be the hub between customers, wrecker operators, technicians and leadership, ensuring calls are handled safely and efficiently.

This role requires strong communication, the ability to prioritize multiple calls, and a commitment to safety and accountability.