General Manager: Towing & Recovery Operations

True North Fleet Services; Lawrenceville (GA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Fuel card

Health insurance

Retirement plan

Paid time off

Direct access to senior leadership

Career growth opportunities

Job summary

Myles Wrecker Service, in partnership with True North Fleet Services, seeks an experienced General Manager to lead towing, recovery, roadside and transportation operations in a hands-on, owner-minded role.

You will oversee drivers, dispatchers, supervisors and support teams, driving performance, safety, and growth while maintaining strong customer relationships and ensuring regulatory compliance.

Qualifications

• 5+ years of progressive leadership experience in towing, recovery, transportation, fleet operations, heavy trucking, roadside service, or a related field.
• Experience leading a business unit, branch, region, or operating P&L.
• Strong understanding of field operations, dispatch, driver management, fleet utilization, and 24/7 service environments.
• Demonstrated ability to improve operational performance while growing revenue and profitability.
• Experience recruiting, developing, and retaining frontline employees and operational leaders.
• Strong financial acumen with understanding budgets, forecasts, P&Ls, job costing, and operating KPIs.
• Working knowledge of DOT, safety, fleet, and operational compliance requirements.
• Strong leadership, communication, decisionmaking, and problemsolving skills.
• Valid driver’s license and acceptable driving record.
• CDL and towing/recovery certifications are preferred.

Responsibilities

• Own overall operational and financial performance, including revenue, profitability, budgets, labor, and key performance metrics.
• Lead safe, efficient, and professional 24/7 towing, recovery, roadside, and transportation operations.
• Drive revenue growth through existing customers, new accounts, towing rotations, commercial fleets, municipalities, and strategic partnerships.
• Improve response times, truck utilization, driver productivity, fleet uptime, service quality, and overall operating efficiency.
• Recruit, develop, and retain drivers, dispatchers, supervisors, and future operational leaders.
• Establish clear expectations and create accountability for performance, safety, customer service, and followthrough.
• Maintain strong visibility within field operations and provide leadership during major recoveries, customer escalations, and highdemand events.
• Oversee fleet and equipment readiness, preventative maintenance, utilization, downtime, and capital needs.
• Ensure compliance with applicable DOT, towing, safety, motorcarrier, licensing, and operational requirements.
• Build and maintain strong relationships with commercial customers, fleets, law enforcement, municipalities, insurance partners, and referral sources.
• Partner with accounting and operational teams to ensure accurate billing, documentation, job costing, and capture of billable services.
• Identify opportunities to improve processes, expand services, strengthen margins, and support continued geographic growth.

Skills

Leadership

P&L management

Budgeting

Strategic planning

Team development

Communication

Decision making

Problem solving

DOT compliance

Driver management

Education

CDL preferred

Job description

Myles Wrecker Service, in partnership with True North Fleet Services, seeks an experienced General Manager to lead towing, recovery, roadside and transportation operations in a hands-on, owner-minded role.

You will oversee drivers, dispatchers, supervisors and support teams, driving performance, safety, and growth while maintaining strong customer relationships and ensuring regulatory compliance.