Heavy-Duty Parts Specialist — Customer Care & Training

NAPA Auto Parts; Lima (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Lima, OH is hiring a Heavy-Duty Counter Parts Professional to help customers with heavy-duty parts needs and guidance on features, benefits, and warranty information. You will locate parts using catalogs and system tools in a fast-paced retail setting.

We value teamwork, a strong customer focus, clear communication, and a willingness to learn. The role emphasizes professional appearance and proactive support for teammates in a busy shop floor environment.

Qualifications

• Heavy duty parts knowledge and/or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Excellent verbal and written communication skills.
• Motivated to train and learn in a busy retail environment.

Responsibilities

• Assist customers with heavy‑duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty.
• Operate a cash register and navigate catalogs.
• Support teammates and maintain store processes.
• Present a professional appearance and attitude.

Skills

Heavy Duty Parts Knowledge

ASE Heavy Duty Parts Certification

Customer Care

Verbal and Written Communication

Training and Learning

Teamwork in Retail

Cataloging / Inventory Systems

Tools

Inventory Management Systems

Heavy-Duty Parts Cataloging

Job description

NAPA Auto Parts in Lima, OH is hiring a Heavy-Duty Counter Parts Professional to help customers with heavy-duty parts needs and guidance on features, benefits, and warranty information. You will locate parts using catalogs and system tools in a fast-paced retail setting.

We value teamwork, a strong customer focus, clear communication, and a willingness to learn. The role emphasizes professional appearance and proactive support for teammates in a busy shop floor environment.