Heavy-Duty Parts Advisor — Customer-Focused & Fast-Paced Growth

Socket.dev; Ashland (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA Auto Parts Stores in Ashland, OH is seeking a Heavy-Duty Counter Parts Professional to help customers with parts questions, manage catalog systems, and drive excellent service. You will be part of a team focused on accuracy, speed, and reliability in a busy store.

Ideal candidates bring heavy-duty parts knowledge, strong communication, and a proactive attitude toward training and continuous improvement in a customer-first environment.

Qualifications

• Experience with heavy-duty parts knowledge preferred.
• ASE Heavy-Duty Parts Certification is a plus.
• Passion for delivering customer care and service.
• Excellent verbal and written communication skills.
• Motivated to train and learn in a busy environment.
• Ability to thrive in a fast-paced retail setting.
• Knowledge of heavy-duty cataloging and inventory systems is a plus.

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty information.
• Work effectively in a fast-paced retail store environment.
• Support team members and cover shifts as needed.
• Operate cash register and navigate catalog systems.

Skills

Heavy duty parts knowledge

ASE certification (plus)

Customer care

Verbal and written communication

Willingness to train/learn

Fast-paced retail experience

Cataloging/inventory systems

Tools

Heavy-Duty parts cataloging

Inventory management systems

Job description

NAPA Auto Parts Stores in Ashland, OH is seeking a Heavy-Duty Counter Parts Professional to help customers with parts questions, manage catalog systems, and drive excellent service. You will be part of a team focused on accuracy, speed, and reliability in a busy store.

Ideal candidates bring heavy-duty parts knowledge, strong communication, and a proactive attitude toward training and continuous improvement in a customer-first environment.