Heavy-Duty Parts Sales Specialist

Dobbs-Truck-Group-; Liberty Lake (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life insurance

401(k)

Paid vacation

Sick leave

Job summary

Dobbs Truck Group is seeking an Inside Parts Sales Representative to drive parts sales and support customer uptime. You will identify correct parts, provide pricing and sourcing options, process invoices, and manage returns with a focus on accuracy and timely service.

The role requires 18+ with a HS diploma, 2–3 years of customer-facing sales experience in a dealership or heavy-duty parts environment, and familiarity with Karmak, CDK, and Procede.

Qualifications

• 18 years of age.
• High school diploma or GED.
• 2 to 3 years of customer-facing sales experience, preferably in a dealership or heavy-duty parts environment.
• Experience with dealership management systems (Karmak, CDK, Procede).
• Strong working knowledge of heavy-duty truck parts and components.

Responsibilities

• Serve as the primary point of contact for customers at the counter and over the phone, delivering timely, accurate, and professional service.
• Identify correct parts using electronic catalogs and business systems, ensuring accuracy, and minimizing errors or returns.
• Provide pricing, availability, and sourcing options, including in-stock, inter-branch, and emergency orders.
• Drive parts sales by proactively recommending related items, alternatives, and solutions to meet customer needs.
• Process invoices and collect payment accurately and efficiently.
• Manage returns, cores, and warranty claims in accordance with company and vendor requirements, ensuring proper documentation and recovery of credits.
• Maintain organized and accurate inventory through proper binning, stocking, and housekeeping standards.
• Support parts inventory control by identifying discrepancies, shortages, and slow-moving or obsolete parts.
• Maintain a clean, organized, and customer-ready counter and retail display area.
• Participate in ongoing training to build product knowledge and stay current on supplier offerings.
• Support promotional efforts and customer outreach to drive parts sales and customer retention.
• Represent the company in a professional and customer-focused manner at all times.

Skills

Customer service

Sales experience

Communication

Organization

Problem-solving

Education

High school diploma or GED

Tools

Karmak

CDK

Procede

Job description

Dobbs Truck Group is seeking an Inside Parts Sales Representative to drive parts sales and support customer uptime. You will identify correct parts, provide pricing and sourcing options, process invoices, and manage returns with a focus on accuracy and timely service.

The role requires 18+ with a HS diploma, 2–3 years of customer-facing sales experience in a dealership or heavy-duty parts environment, and familiarity with Karmak, CDK, and Procede.