Heavy-Duty Parts Counter Specialist

Fleetpride; Kansas City (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

FleetPride is seeking a customer‑facing parts associate in the Kansas City region to support phone and in‑person sales of heavy‑duty parts and related products. You will locate parts, quote prices, and assist customers with product knowledge and delivery options.

This role requires a High School diploma, basic Windows skills (Excel, Word, Outlook), and at least 2 years in sales of heavy‑duty parts. Join FleetPride and contribute to a strong customer‑first culture.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Windows XP applications (Excel, Word, Outlook).
• Strong listening and communication skills with customers.
• Ability to manage time and persuade customers effectively.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers per procedure.
• Write up approved charge sale per procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling time by studying catalogs, price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.

Skills

Customer service

Phone sales

Active listening

Communication

Time management

Persuasion

Service orientation

Education

High School Diploma (or GED or High School Equivalence Certificate)

Tools

Windows XP

Excel

Word

Outlook

Job description

FleetPride is seeking a customer‑facing parts associate in the Kansas City region to support phone and in‑person sales of heavy‑duty parts and related products. You will locate parts, quote prices, and assist customers with product knowledge and delivery options.

This role requires a High School diploma, basic Windows skills (Excel, Word, Outlook), and at least 2 years in sales of heavy‑duty parts. Join FleetPride and contribute to a strong customer‑first culture.