Heat Pump Diagnostics Technician — Field Specialist

Jetson; Centennial (CO); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Health Insurance

Education Support

Parental Leave Top Up

Tools Provided

Uniform Provided

Lunch Provided

401k program

Job summary

Jetson seeks a skilled Heat Pump Service Technician to diagnose, troubleshoot, and support residential heat pump systems. This non-selling role focuses on technical excellence and customer confidence, with on-site installations and system performance verification.

You will document findings, provide field insights, and collaborate with installation teams to improve processes and training, with some overtime during peak seasons.

Qualifications

• 3+ years of experience as an HVAC or heat pump service technician.
• In-depth knowledge of heat pump systems, controls, and commissioning.
• Strong diagnostic and problem-solving skills.
• EPA certification (Type II or Universal) required.
• Excellent communication and documentation abilities.
• A valid driver’s license is required for travel to job sites.

Responsibilities

• No sales quotas or product upselling, this is a purely technical and support-focused position.
• You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best.
• Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
• Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
• Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
• Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
• Support training efforts by identifying recurring installation challenges or best practices.
• Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
• Maintain accurate service documentation and uphold safety and quality standards.
• Will require some overtime during peak heating and cooling seasons

Job description

Jetson seeks a skilled Heat Pump Service Technician to diagnose, troubleshoot, and support residential heat pump systems. This non-selling role focuses on technical excellence and customer confidence, with on-site installations and system performance verification.

You will document findings, provide field insights, and collaborate with installation teams to improve processes and training, with some overtime during peak seasons.