Hearth Appliance Diagnostics & Repair Pro

Coastal Country; Payson (UT); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Coastal Country in Payson, UT is seeking a Hearth Service Technician to diagnose and repair gas, pellet, and wood-burning hearth products including fireplaces, stoves, and related accessories. You will greet customers, process service requests, and provide accurate diagnostics and repair recommendations.

The role requires strong communication, proficiency with diagnostic tools, and a valid driver's license.

Qualifications

• Familiar with gas, pellet, and wood-burning hearth appliances.
• User-friendly with diagnostic workflows.
• Experience using diagnostic tools and basic software.

Responsibilities

• Greet and acknowledge every customer.
• Diagnose technical problems and determine solutions.
• Provide accurate diagnostics and repair recommendations.
• Charge customers for services and parts; collect payments.
• Maintain service schedules and records.
• Visit and service in-store as needed.
• File warranty claims timely and accurate.

Skills

Gas Hearth Appliances

Pellet Hearth Appliances

Wood Burning Hearth Appliances

Communication Skills

Interpersonal Skills

Adaptability

Computer & Email Skills

Diagnostic Tools

Tools

Diagnostic Tools

Microsoft Office & Excel

Job description

Coastal Country in Payson, UT is seeking a Hearth Service Technician to diagnose and repair gas, pellet, and wood-burning hearth products including fireplaces, stoves, and related accessories. You will greet customers, process service requests, and provide accurate diagnostics and repair recommendations.

The role requires strong communication, proficiency with diagnostic tools, and a valid driver's license.