Hearing Instrument Technician - Patient Care & Repair

U.S. Department of Veterans Affairs; Tuscaloosa (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Tuscaloosa, AL, seeks a Health Technician (Hearing Instrument Specialist) to support audiology patient care and administrative duties.

You will assist with diagnostic support, hearing aid troubleshooting, and patient education under the supervision of a licensed audiologist. The role covers clinical and administrative tasks, with duties ranging from basic otoscopy to coordinating earmold impressions and device care.

Qualifications

• Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists
• OR Education: two academic years above high school with coursework related to hearing science, anatomy, physiology, hearing instrument science, gerontology, psychology, or other general healthcare areas
• Licensure or Registration: full-current and unrestricted HIS license/registration
• Board Certification: NBC-HIS active certification
• Temporary appointment option for non-board certified HIS under 38 U.S.C. 7405(c)(2)(B)
• English Language Proficiency as per 38 U.S.C 7403(f)
• Grade level qualifications GS-05 to GS-06 with specified KSAs
• Physical requirements and working conditions described

Responsibilities

• Provide patient care and support diagnostic and treatment procedures
• Maintain patient charts and educate patients
• Perform non-diagnostic otoscopy and cerumen management (GS-5)
• Troubleshoot and repair hearing aids and devices (GS-6)
• Fabricate earmold impressions and order earmolds
• Counsel on hearing loss, expectations, and rehabilitation
• Assist in setup for in-person and telehealth visits
• Document interactions timely in the electronic medical record
• Manage office supplies and respond to routine inquiries
• Work schedule: Mon–Fri, 7:30am–4:00pm

Skills

Communication skills

Hearing aid knowledge

Customer service

Basic computer skills

Manual dexterity

Education

Apprenticeship/HIS program

Two years of related coursework

NBC-HIS license/registration

Job description

U.S. Department of Veterans Affairs in Tuscaloosa, AL, seeks a Health Technician (Hearing Instrument Specialist) to support audiology patient care and administrative duties.

You will assist with diagnostic support, hearing aid troubleshooting, and patient education under the supervision of a licensed audiologist. The role covers clinical and administrative tasks, with duties ranging from basic otoscopy to coordinating earmold impressions and device care.