Hearing Instrument Specialist/ Audiologist

NationsBenefits; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

NationsBenefits is seeking a Hearing Aid Specialist in Richmond, VA, responsible for evaluating hearing candidacy, recommending, and fitting hearing aids.

This role offers an opportunity to build lasting relationships with patients while working in a retail-based clinical environment, delivering exceptional service, and ensuring high patient satisfaction.

The position requires a current Audiology license and strong interpersonal skills.

Qualifications

• Current Audiology license or Hearing Aid Dispensing license in Virginia.
• Strong clinical, counseling, and interpersonal skills.
• Ability to explain technical concepts clearly.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice protocols.
• Interpret test results to recommend individualized hearing care solutions.
• Present product options with an emphasis on value and patient outcomes.
• Program, fit, and verify hearing instruments.
• Perform routine follow-up visits and maintenance on hearing aids.
• Maintain accurate patient records.
• Deliver exceptional service to support patient satisfaction.
• Collaborate with leadership to support performance improvement.

Skills

Clinical skills

Counseling skills

Interpersonal skills

Technical explanation skills

Retail healthcare comfort

Education

Current Audiology or Hearing Aid Dispensing license

Job description

Location

Nations Benefits Hearing Center in Richmond, VA - Sam's Club #6343
9440 W Broad St, Richmond, VA 23294

Position Overview

In this position, you will evaluate hearing‑aid candidacy, recommend and fit hearing aids, and build lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle.
• Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes.
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers.
• Perform routine follow‑up visits, cleanings, adjustments, and hearing‑aid repairs.
• Maintain accurate and compliant patient records, including documentation and outcome measures.
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes.
• Collaborate with leadership and peers to support center performance and continuous improvement.

Qualifications & Skills

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required).
• Strong clinical, counseling, and interpersonal skills.
• Ability to explain technical concepts in a clear, patient‑friendly manner.
• Comfort working in a retail healthcare setting.
• Commitment to ethical practice and patient‑focused care.
• Willingness to participate in ongoing professional development.