Hearing Instrument Specialist/ Audiologist

NationsBenefits; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

NationsBenefits is seeking a full-time Hearing Aid Specialist to evaluate hearing aid candidacy and fit devices within Sam's Clubs across the United States. The role combines clinical autonomy with operational support, aiming to deliver high-quality, patient-focused care. Ideal candidates will possess a current Audiology or Hearing Aid Dispensing license and strong interpersonal skills.

Responsibilities include conducting comprehensive hearing evaluations, recommending tailored solutions, and maintaining patient records to ensure satisfaction and loyalty.

Qualifications

• Required current Audiology license or Hearing Aid Dispensing license.
• Strong clinical, counseling, and interpersonal skills needed.
• Ability to explain technical concepts in a patient-friendly manner.

Responsibilities

• Conduct comprehensive hearing evaluations using best-practice clinical protocols.
• Interpret test results and recommend individualized hearing care solutions.
• Present product options clearly, emphasizing value and long-term benefits.
• Program, fit, and verify hearing instruments from major manufacturers.
• Perform routine follow-up visits, cleanings, adjustments, and repairs.
• Maintain accurate and compliant patient records.
• Deliver exceptional service supporting patient satisfaction and loyalty.
• Collaborate with leadership and peers to support performance.

Skills

Strong clinical skills

Counseling skills

Interpersonal skills

Ability to explain technical concepts

Comfort in retail healthcare setting

Commitment to ethical practice

Willingness for professional development

Education

Current Audiology license or Hearing Aid Dispensing license

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location: We are hiring for this full-time, onsite role within Sam's Clubs across the United States. Opportunities are available in multiple locations nationwide.

Position Overview

In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support.

Responsibilities

• Conduct comprehensive hearing evaluations using best‑practice clinical protocols
• Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
• Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes
• Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers
• Perform routine follow‑up visits, cleanings, adjustments, and hearing aid repairs
• Maintain accurate and compliant patient records, including documentation and outcome measures
• Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
• Collaborate with leadership and peers to support center performance and continuous improvement

Qualifications & Skills

• Current Audiology license or Hearing Aid Dispensing license in the state of role (required)
• Strong clinical, counseling, and interpersonal skills
• Ability to explain technical concepts in a clear, patient‑friendly manner
• Comfort working in a retail healthcare setting
• Commitment to ethical practice and patient‑focused care
• Willingness to participate in ongoing professional development